Skip App crashes on Windows 11

[Agustin]

To answer @marius, log files are created one per day and taking the date in UTC. When the app starts it takes the file if it is exist or creates a new one. What you say makes sense, if the file it takes is too big or corrupted or whatever, there may be some error. A new one should be created instead, and that could coincide with the second execution that @berkhornet describes.
I'm just thinking, I'll do some tests in this regard.

[Agustin]

Hi @berkhornet, I missed one of your messages. What you said is helpful. Could you share with me the logs generated by the app with version 0.9.984.8940?

[berkhornet]

ok - I had reinstalled the working 0.9.982.xxx version. So I downloaded 0.9.984.8940 again. Now it crashes every time and does not create a log file! (I deleted the log file from version 0.9.982.xxx before installation)

[Joe Baughman]

I just picked up a Skip 1. I attempted to connect to it in Windows and it seemed to partially work after installing the extra driver. The app tried to update the firmware and I could not get the remote to reconnect. I ran the Skip App on a Linux machine and it connects but the firmware is listed as "undefinedundefined"

I get an error as soon as I hit the Sync button. It won't reset to factory. I can't seem to do anything with this remote. Any suggestions would be appreciated.

[berkhornet]

@Agustin Good morning. I tried version 0.9.984.8940 again, and this time I was able to start the app randomly. It's not every second time now. I attach the log file you requested. When the app did start I still noticed that the Play/Pause and Mute buttons were not highlighted even though they were mapped.

flirc20241031.log

Edited October 31, 2024 by berkhornet

[Agustin]

Good morning @berkhornet. Thank you.
In the logs I see only one session, and the log file is from today. Just to confirm, did you test the app just once today and it worked? Or did it fail several times and only once worked?

[Agustin]

Hello Joe, welcome.
I'm not aware that the bug you're experiencing has been reported. I don't have any quick tips.
I'm going to ask you to open a new topic so I can help you there, or someone else can.
Please attach as much information as possible, especially the .log file that you'll find here: %localappdata%\Packages\SkipApp_nk6j7xazwq5t8\LocalState\

[berkhornet]

16 minutes ago, Agustin said:

Good morning @berkhornet. Thank you.
In the logs I see only one session, and the log file is from today. Just to confirm, did you test the app just once today and it worked? Or did it fail several times and only once worked?

@Agustin Hello. Today I tried several times but it only started successfully once.

[jason]

49 minutes ago, berkhornet said:

@Agustin Hello. Today I tried several times but it only started successfully once.

Can you zip up all he contents in here:

%localappdata%\Packages\SkipApp_nk6j7xazwq5t8\
 

Hit start->run and past that, go up a directory. Then zip up the skip directory and post that. Otherwise we have nothing to reproduce this. 

[berkhornet]

1 hour ago, jason said:

Can you zip up all he contents in here:

%localappdata%\Packages\SkipApp_nk6j7xazwq5t8\
 

Hit start->run and past that, go up a directory. Then zip up the skip directory and post that. Otherwise we have nothing to reproduce this. 

Hi. Do you want that directory before or after the install of version 0.9.984.xxxx

[Agustin]

 @berkhornet I wanted to ask you a new favor, could you try this version:

https://update.flirc.tv/skipapp/pr/1367/SkipApp-0.9.984.8944-wizard-x64.msix?token=skipAppUpdate 

Even if it fails, it should generate some useful logs.

Edited October 31, 2024 by Agustin

[berkhornet]

@jason attached is the requested .zip file

SkipApp_nk6j7xazwq5t8.zip

[berkhornet]

@Agustin Hi. I installed https://update.flirc.tv/skipapp/pr/1367/SkipApp-0.9.984.8944-wizard-x64.msix?token=skipAppUpdate 

It failed to open but did add some entries to the end of the attached log file

flirc20241031.log

[Agustin]

@berkhornet I appreciate your help.

I hope this is the last favor I ask of you, could you try this version? Link.

[berkhornet]

@Agustin Thanks for the version in the link above. I have installed SkipApp-0.9.982.8953-hotfix-0.9.984-x64 and successfully started the app 5 times in succession! Looks like you have made some good progress!

[Kevin Cowans]

Hello all 

I also have this Issue on Windows 11 whereupon Double Clicking the .msix File I get a Blank White Window for a few Seconds after which it Closes.

I finally managed to Install the App using the Powershell in Windows 11 using the following Command:

Add-AppxPackage -Path C:\Path\AppPackage.msix

This Installed the App fine.

Could the Issue be with Windows 11 rather than the File?

I Hope this Helps.

Kevin 

[Kevin Cowans]

Hello

A Quick Update on this Issue.

Apparently, the Issue laid with Windows 11 and not the .msix Files.

An In Place Windows 11 Upgrade has Fixed the Issues.

Thanks

Kevin