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Skip App crashes on Windows 11


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Hi. I've been successfully using the Skip app for a few months. Today I installed the latest beta and the app crashes a few seconds after opening. I get a blank white screen with the Title Bar showing and then the app crashes. So I can no longer update my Skip remote.

Running Windows 11 Home Version 24H2 Version 26100.2033.

I've tried Repair and Reset options within Windows settings but to no avail.

Any help appreciated.

Edited by berkhornet
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22 minutes ago, berkhornet said:

Hi. I've been successfully using the Skip app for a few months. Today I installed the latest beta and the app crashes a few seconds after opening. I get a blank white screen with the Title Bar showing and then the app crashes. So I can no longer update my Skip remote.

Running Windows 11 Home Version 24H2 Version 26100.2033.

Any help appreciated.

I can't reproduce this. Any chance you remember what version you were on?

Can you try installing the latest manually: link
 

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Hi. I tried the links, but I get a pop-up asking for username and password. My details for this site aren't accepted.

However I downloaded 0.9.984.8921 from the flirc.tv website and got the same result.

As a temporary fix I also tried I successfully managed a clean install of 0.9.984.8921 on another machine. However the remote configuration I had is not on the temporary machine. Is there any way to transfer my configuration from either my main PC or the remote to the temporary machine, Thanks 

Edited by berkhornet
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32 minutes ago, berkhornet said:

Hi. I tried the links, but I get a pop-up asking for username and password. My details for this site aren't accepted.

However I downloaded 0.9.984.8921 from the flirc.tv website and got the same result.

As a temporary fix I also tried I successfully managed a clean install of 0.9.984.8921 on another machine. However the remote configuration I had is not on the temporary machine. Is there any way to transfer my configuration from either my main PC or the remote to the temporary machine, Thanks 

Make sure you get the entire link into the URL:

Link 1
Link 2

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Thanks.

 

The link to SkipApp-0.9.982.8843-Beta-x64 installs and the app starts. The link to SkipApp-0.9.984.8921-Beta-x64 installs but the app crashes.

But I have lost my remote configuration. The app wants to start afresh. I do have a copy of the "C:\Users\mickr\AppData\Local\Packages\SkipApp_nk6j7xazwq5t8" folder that I made recently. Can I restore any files from the copy to restore my remote configuration? Thanks

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Further update. I've copied across the AsyncStorage.db file and with a couple of tweaks I seem to have recovered my remote configuration.

So I'm now running on version 0.9.982.8843-Beta of the app. 

Question is - as previously version 0.9.984.8921-Beta crashed after starting, should I risk installing a later version, and if so which one? Also what is the best way of backing up my remote configuration?

Many thanks for your help

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7 hours ago, berkhornet said:

Further update. I've copied across the AsyncStorage.db file and with a couple of tweaks I seem to have recovered my remote configuration.

So I'm now running on version 0.9.982.8843-Beta of the app. 

Question is - as previously version 0.9.984.8921-Beta crashed after starting, should I risk installing a later version, and if so which one? Also what is the best way of backing up my remote configuration?

Many thanks for your help

Can you zip up your logs and asyncstorage.db file in that directory and post them here? I very much would like to reproduce this.

Go to remote manager,  Export and Import here:
image.png

I would try backing up. Uninstalling, installing the newer one manually. And importing your file. Please let me know if and what works and please also post your config as well. Thanks so much for the help.

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I updated to version 0.9.984.8921-Beta this morning, and the problem returned. I've zipped up the files requested in the attached.

I then reinstalled the previous version, 0.9.982.8843-Beta, and the app started ok - I did need to import my configuration, so the failed upgrade to version 0.9.984.8921-Beta changed something!

So I will stay on version 0.9.982.8843-Beta for now!

LocalState.zip

Edited by berkhornet
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Same issue for me but on windows10. Fresh installation. Latest version from the website. Issue according to logs is DeleteDatabaseCachedFileAsync: File Not found.

Seems you are not catching the deletion of some cache file and when it doesn't exist, the program crashes.

Version from Link1 (v982) works, issue seems to have been introduced in v984

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1 hour ago, marius said:

Same issue for me but on windows10. Fresh installation. Latest version from the website. Issue according to logs is DeleteDatabaseCachedFileAsync: File Not found.

Seems you are not catching the deletion of some cache file and when it doesn't exist, the program crashes.

Version from Link1 (v982) works, issue seems to have been introduced in v984

Glad it is not just me!

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4 hours ago, marius said:

Same issue for me but on windows10. Fresh installation. Latest version from the website. Issue according to logs is DeleteDatabaseCachedFileAsync: File Not found.

Seems you are not catching the deletion of some cache file and when it doesn't exist, the program crashes.

Version from Link1 (v982) works, issue seems to have been introduced in v984

I'm unable to reproduce this but this is a great find. Thank you so much. I'll try and reproduce this you've found. In the mean time, I've pulled and reverted the release. Very sorry for this. It's always windows....

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On 10/22/2024 at 9:38 PM, jason said:

I'm unable to reproduce this but this is a great find. Thank you so much. I'll try and reproduce this you've found. In the mean time, I've pulled and reverted the release. Very sorry for this. It's always windows....

The logs don't contain alot of information – you can send me a debug build, maybe with filename logging or some such if you want to.

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Hello! First I want to thank you for finding and reporting this bug. As marius says, we don't have much information. I'm trying a few things, but I can't replicate it and I'd like to ask you a small favor, can you try this version?: https://update.flirc.tv/skipapp/pr/1367/SkipApp-0.9.984.8940-wizard-x64.msix?token=skipAppUpdate

Edited by Agustin
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No new log was created
just out of curiosity, can you try moving all the ".log" files out of the folder temporarily and restarting the app? @berkhornet

for me, the app seems to crash (without writing any logs), sometimes seemingly based on whether there are log files in the directory, and also which ones are present. I've had about 35mb of log files in there, when I moved them out the app would start, when I moved them back the app would often crash (sometimes still start). 

There is also something weird about the log files in general, it is already 10/30/24 my time (and by the time of the machine) but the skip app still writes to the logfile from the 29th. It seems a new logfile is only created once a week or something? Could there be an issue in the logic that decides which file to write to? This would somewhat explain the behavior I am seeing. @Agustin

edit: since writing this, I have been totally unable to replicate it again, even though it did it multiple times in sequence. This probably isn't it, just a coincidence.

In summary, it mostly seems to work for me, crashes sometimes.

Edited by marius
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Following the post from @marius, I removed the log file and reinstalled https://update.flirc.tv/skipapp/pr/1367/SkipApp-0.9.984.8940-wizard-x64.msix?token=skipAppUpdate.

The first time I ran the new version, it crashed. I then tried again, and it opened up correctly. I continued this cycle, and every second attempt to open the app failed, but the next attempt was successful.

When it opened ok and displayed the remote control I noticed that the Play/Pause and Mute buttons were not highlighted by a colour, even though they were programmed. When I revert to App  Version: 0.9.982.8843 the app starts every time and those buttons are highlighted correctly.

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That logic that the app fails the first time and loads correctly the second time, is it only with this last version that I shared? Or does the same happen with version 0.9.984.8921?

On the other hand, could you share your remote configuration? You do it by exporting as shown in the image that Jason showed. It is a .skip file.

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