Remote goes dead for a few seconds intermittently

[Pete Zaparti]

I have this issue with my remote where every so often it just stops responding, for about 3-5 seconds. Every button I hit does nothing. Then suddenly it comes back and works again. It tends to happen a couple times over the course of a movie.

I attached my config. My firmware is version 4.12.10-0-ga6a774d. I'll check if there's a newer version available.

Has anyone else experienced this?

Family Room.skip

[Mainwaring]

I experience the same thing. I think I've seen others mention this behavior before, so I'm sure they're working on a solution

[splice]

I've seen something similar and it looks like it may be tied to how powerful the IR transmitter is (or rather its lack of power). If I go sit in front of my flirc USB receiver the remote seems to respond normally and quickly. A few feet back and it's once again sporadic. Harmony has, of course, absolutely no problem with being 6 feet from the IR receiver. I even bought a 90 degree USB adapter to raise the IR receiver above my Nvidia shield for better reception but no joy, remote still has those weird skips as if it sometimes can't reach the IR receiver.

So far it seems this remote is struggling with the basics.

Edited March 21 by splice

[Pete Zaparti]

Has this been addressed? Or is there a ticket I can watch to know when it is? It’s getting frustrating to have the remote just go dead for 10s randomly.

[theboomr]

I'm not sure if there's some other fix coming, but I use rechargeable batteries and I've found that when this is occurring, swapping out for freshly charged batteries mitigates the issue.

[Nathan]

On 4/13/2023 at 8:03 PM, Pete Zaparti said:

Has this been addressed? Or is there a ticket I can watch to know when it is? It’s getting frustrating to have the remote just go dead for 10s randomly.

This is currently being worked on. I'm not the engineer, so apologies if I get this mangled, but it appears to be an issue with the LEDs occasionally drawing more current than expected, or something like that. For some reason, it causes the remote to do a hard reset and momentarily lose settings. Effort now is to eliminate or reduce the reset and preserve the settings. I think by the end of all this, Jason could probably get a PHD in optimizing energy flow on devices with low battery. 

[Pete Zaparti]

Thanks Nathan. Appreciate the update and the hard work. Looking forward to Jason’s PHD thesis.

[jason]

No it's not being ignored. It's generally very hard to stay on top of everything, since this was a duplicate issue in the beta firmware forum. I thought I was communicating with everyone in the topic, and did not see this. Should be fixed, you should have received an update notification in the app along with a firmware update once downloaded. New firmware resolves quite a few issues. 

[Pete Zaparti]

For the record ^ that person is complaining about the lack of communication on not receiving their product, weirdly choosing this thread as the place to do it. Apologies for missing the existing thread on the remote going dead, but glad it's fixed.

Edited Sunday at 10:46 PM by Pete Zaparti

[jason]

3 minutes ago, Pete Zaparti said:

For the record ^ that person is complaining about the lack of communication on not receiving their product, weirdly choosing this thread as the place to do it. Apologies for missing the existing thread, but glad it's fixed.

Ooof, you are right. Kickstarter backer that apparently doesn't read half a dozen updates posted. I even include a two liner TLDR before my long winded post. Maybe two is two too many.

[Pete Zaparti]

Jason could you actually point me towards where in the forums I can stay up to date on the latest on firmware/software? If there's somewhere I can follow that, I'd love to stay informed.

EDIT: Oh nice, I updated the app and I see the it now alerts you when there are available firmware updates. That's great.

Edited Sunday at 11:11 PM by Pete Zaparti

[jason]

16 minutes ago, Pete Zaparti said:

Jason could you actually point me towards where in the forums I can stay up to date on the latest on firmware/software? If there's somewhere I can follow that, I'd love to stay informed.

EDIT: Oh nice, I updated the app and I see the it now alerts you when there are available firmware updates. That's great.

I'll usually have a beta firmware image to test pinned at the top in here: https://forum.flirc.tv/index.php?/forum/99-skip-1s/

I think I've worked out everything, and will get back to device learning. Unless something comes up. Remember to lower your LED brightness, 30% is plenty and that will greatly increase the battery life. 100% is completely unnecessary.