jason Posted July 1, 2023 Report Share Posted July 1, 2023 10 minutes ago, microfast said: Yes, I have always the same error like with the previous one, I have opened a specific thread for to be helped; I don't know because I have this issue with all my Pc, if you want you can do a remote on my pc and try to fix this directly. This is not the same problem. Deleting and responding in your other thread Quote Link to comment Share on other sites More sharing options...
StephenM64 Posted July 1, 2023 Report Share Posted July 1, 2023 5 hours ago, jason said: Seems everyone else in this thread has died. getting closer. Silly question. When was the last reboot? Too busy with work at times to aggressively keep running the app and collect data. flirc_devicebroker-7_1_2023.log flirc20230701.log Quote Link to comment Share on other sites More sharing options...
BRSorber Posted July 4, 2023 Report Share Posted July 4, 2023 Hi, hoping for an update to this issue as I am also experiencing it and have been unable to use my remote at all Quote Link to comment Share on other sites More sharing options...
jason Posted July 4, 2023 Report Share Posted July 4, 2023 On 7/1/2023 at 12:02 PM, StephenM64 said: Too busy with work at times to aggressively keep running the app and collect data. flirc_devicebroker-7_1_2023.log 118.71 kB · 3 downloads flirc20230701.log 773.83 kB · 3 downloads You try the linux version? Quote Link to comment Share on other sites More sharing options...
jason Posted July 4, 2023 Report Share Posted July 4, 2023 3 minutes ago, BRSorber said: Hi, hoping for an update to this issue as I am also experiencing it and have been unable to use my remote at all I'm sorry you are having trouble. We are working hard. Two versions to try: http://update.flirc.tv/skipapp/pr/998/SkipApp-0.9.80.6209-mg-hid-broker-test-build-x64.msix?token=skipAppUpdate or ttps://update.flirc.tv/skipapp/beta/0.9.71/SkipApp-0.9.71-Beta-x64.msix?token=skipAppUpdate Can you please let me know the results of each? Posting any log files as described earlier would be of great help. Quote Link to comment Share on other sites More sharing options...
StephenM64 Posted July 4, 2023 Report Share Posted July 4, 2023 5 hours ago, jason said: You try the linux version? I have not, and will not be using the Linux version. sorry. My only (Non VM) linux system is my development laptop which i currently keep pretty much sterile and don't do anything else personal with. Quote Link to comment Share on other sites More sharing options...
jason Posted July 6, 2023 Report Share Posted July 6, 2023 @Daniel okay here is another you can try: @BRSorber try this as well. Please send us logs if it doesn't work. Windows version Quote Link to comment Share on other sites More sharing options...
StephenM64 Posted July 6, 2023 Report Share Posted July 6, 2023 10 hours ago, jason said: @Daniel okay here is another you can try: @BRSorber try this as well. Please send us logs if it doesn't work. Windows version Still nothing on my system. flirc_devicebroker-7_6_2023.log flirc20230706.log Quote Link to comment Share on other sites More sharing options...
Daniel Posted July 6, 2023 Report Share Posted July 6, 2023 10 hours ago, jason said: @Daniel okay here is another you can try: This is weird, I responded to this just minutes after you wrote it, but my respons is nowhere to find now... Anyway, this solved it for me! Now my remote connects just fine! Well done! Have you got any use for my logs? flirc_devicebroker-7_6_2023.log flirc20230706.log Quote Link to comment Share on other sites More sharing options...
jason Posted July 6, 2023 Report Share Posted July 6, 2023 34 minutes ago, Daniel said: This is weird, I responded to this just minutes after you wrote it, but my respons is nowhere to find now... Anyway, this solved it for me! Now my remote connects just fine! Well done! Have you got any use for my logs? flirc_devicebroker-7_6_2023.log 3.49 kB · 0 downloads flirc20230706.log 169.95 kB · 1 download Beautiful! Thanks for letting me know so quickly. Quote Link to comment Share on other sites More sharing options...
jason Posted July 7, 2023 Report Share Posted July 7, 2023 10 hours ago, StephenM64 said: Still nothing on my system. flirc_devicebroker-7_6_2023.log 1.46 MB · 1 download flirc20230706.log 12.89 MB · 2 downloads there is something special from your system. No restrictions, and the device open just fails with no reason. Either bit defender, firewall, etc blocking access. Zilch. Quote Link to comment Share on other sites More sharing options...
StephenM64 Posted July 7, 2023 Report Share Posted July 7, 2023 2 hours ago, jason said: there is something special from your system. No restrictions, and the device open just fails with no reason. Either bit defender, firewall, etc blocking access. Zilch. For security software I only use Microsoft security essentials, no other third party security software. Quote Link to comment Share on other sites More sharing options...
StephenM64 Posted July 8, 2023 Report Share Posted July 8, 2023 On 7/6/2023 at 9:27 PM, jason said: there is something special from your system. No restrictions, and the device open just fails with no reason. Either bit defender, firewall, etc blocking access. Zilch. Should I take this to mean I am SOL on this issue, and stuck with a expensive paperweight? Quote Link to comment Share on other sites More sharing options...
mightysleigher Posted July 20, 2023 Report Share Posted July 20, 2023 @jason I, too, am having remote detection issues on Windows 11. Should I just make a new thread for my own situation or should I start with anything from this thread? Thanks! - M Quote Link to comment Share on other sites More sharing options...
jason Posted July 20, 2023 Report Share Posted July 20, 2023 On 7/8/2023 at 2:44 PM, StephenM64 said: Should I take this to mean I am SOL on this issue, and stuck with an expensive paperweight? No I’m working on a different solution for you. Quote Link to comment Share on other sites More sharing options...
jason Posted July 20, 2023 Report Share Posted July 20, 2023 8 minutes ago, mightysleigher said: @jason I, too, am having remote detection issues on Windows 11. Should I just make a new thread for my own situation or should I start with anything from this thread? Thanks! - M No. I need logs. I also updated the app yesterday. Please make sure you are in 0.92 Quote Link to comment Share on other sites More sharing options...
mightysleigher Posted July 20, 2023 Report Share Posted July 20, 2023 7 minutes ago, jason said: No. I need logs. I also updated the app yesterday. Please make sure you are in 0.92 I'm running 0.9.92. And it looks like my log files are huge. How can I share them? Or would it be safe to delete these and start fresh? Quote Link to comment Share on other sites More sharing options...
jason Posted July 20, 2023 Report Share Posted July 20, 2023 1 minute ago, mightysleigher said: I'm running 0.9.92. And it looks like my log files are huge. How can I share them? Or would it be safe to delete these and start fresh? Post them here Quote Link to comment Share on other sites More sharing options...
mightysleigher Posted July 20, 2023 Report Share Posted July 20, 2023 1 minute ago, jason said: Post them here There's a maximum file size of 48.83MB. Only one can get attached. Hope that helps. flirc_devicebroker-7_18_2023.log Quote Link to comment Share on other sites More sharing options...
mightysleigher Posted July 21, 2023 Report Share Posted July 21, 2023 On 7/20/2023 at 9:40 AM, mightysleigher said: There's a maximum file size of 48.83MB. Only one can get attached. Hope that helps. flirc_devicebroker-7_18_2023.log 32.49 MB · 0 downloads Here is todays set, in case you need both files flirc_devicebroker-7_21_2023.log flirc20230721.log Quote Link to comment Share on other sites More sharing options...
mightysleigher Posted August 1, 2023 Report Share Posted August 1, 2023 I went ahead and grabbed the macOS version of the app and I'm using that now. Remote is connecting and sync fine there. Quote Link to comment Share on other sites More sharing options...
mluna99 Posted September 27, 2023 Report Share Posted September 27, 2023 So I just got my first remote and had trouble connecting and found this thread. I do have Steam installed. Windows 11. I found that I could connect the remote if I restarted my computer with the remote connected and started the app immediately after logging into Windows. Its annoying, but a workaround that I have tested multiple times. I see logs are asked for so I will throw mine in though i cut down the one since it was a million plus lines of the same messages. flirc_devicebroker-9_26_2023.log flirc20230926part1.log 1 Quote Link to comment Share on other sites More sharing options...
rlively Posted December 27, 2023 Report Share Posted December 27, 2023 (edited) I just received a Skip 1s remote and set it up using the app while visiting and found it working well. After arriving back home, I launched the app and did not plug in the remote when prompted (chosing "later"). I then configured activities and buttons to my liking and plugged in the remote to sync it. Windows prompted me to allow admin permission to SkipDeviceRestrictionBroker.exe but I still couldn't sync. I unplugged and replugged in the remote but then windows said it was an unknown device and Device Manager showed an error device under Universal Serial Bus Controllers. Also no buttons would light up when pressing any button on the remote. I resolved that by taking the batteries out for a few minutes and putting them back in. Then the buttons would light up and SkipDeviceRestrictionBroker.exe prompted UAC again. Still could not sync. When I first launch the app without the remote plugged in, it says "Offline" then when I plug it in it transitions to Connecting and hangs. (Sometimes ... other times it changes to Connecting then immediately back to Offline.) I am unable to launch the Skip app as administrator (not an option in the context menu). I exited out of Steam and restarted the Skip app, but that didn't help. I have not performed any firmware updates. Log attached. Skip app version 0.9.955. What can I do now to troubleshoot and resolve? flirc20231227.zip flirc_devicebroker-12_27_2023.log Next-day update: retrieved the original USB C cable that came with the device but the behavior was the same as with the previous USB C cable. Also the same results on a second Windows 10 PC ( Windows 10 Home Version 22H2). @jason Is this something you can help me with? Edited January 8 by rlively additional info Quote Link to comment Share on other sites More sharing options...
jason Posted January 11 Report Share Posted January 11 On 12/27/2023 at 2:37 PM, rlively said: I just received a Skip 1s remote and set it up using the app while visiting and found it working well. After arriving back home, I launched the app and did not plug in the remote when prompted (chosing "later"). I then configured activities and buttons to my liking and plugged in the remote to sync it. Windows prompted me to allow admin permission to SkipDeviceRestrictionBroker.exe but I still couldn't sync. I unplugged and replugged in the remote but then windows said it was an unknown device and Device Manager showed an error device under Universal Serial Bus Controllers. Also no buttons would light up when pressing any button on the remote. I resolved that by taking the batteries out for a few minutes and putting them back in. Then the buttons would light up and SkipDeviceRestrictionBroker.exe prompted UAC again. Still could not sync. When I first launch the app without the remote plugged in, it says "Offline" then when I plug it in it transitions to Connecting and hangs. (Sometimes ... other times it changes to Connecting then immediately back to Offline.) I am unable to launch the Skip app as administrator (not an option in the context menu). I exited out of Steam and restarted the Skip app, but that didn't help. I have not performed any firmware updates. Log attached. Skip app version 0.9.955. What can I do now to troubleshoot and resolve? flirc20231227.zip 928.77 kB · 0 downloads flirc_devicebroker-12_27_2023.log 10.06 MB · 0 downloads Next-day update: retrieved the original USB C cable that came with the device but the behavior was the same as with the previous USB C cable. Also the same results on a second Windows 10 PC ( Windows 10 Home Version 22H2). @jason Is this something you can help me with? Can you try what mluna99 has done. Leave the remote plugged into the computer. Restart the computer. Don't disconnect the remote, and immediately launch the software? Make sure it's not on a hub, but directly attached to the PC. Do you have steam installed? Quote Link to comment Share on other sites More sharing options...
rlively Posted January 14 Report Share Posted January 14 On 1/10/2024 at 11:54 PM, jason said: try what mluna99 has done. Do you have steam installed? In my original post I mentioned that I tried exiting the app, closing Steam, and reluanching and that didn't help. There was an update to the Skip app I took before this test. Then I changed the Steam settings not to automatically launch at startup restarted Windows (holding Shift to get the blue screen to force it to do a "real" restart not a fast startup). In the skip app the indicator at the bottom stayed on "Connecting" for 10 minutes and never changed. Logs attached. LocalState20240114.zip Quote Link to comment Share on other sites More sharing options...
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