I just received a Skip 1s remote and set it up using the app while visiting and found it working well. After arriving back home, I launched the app and did not plug in the remote when prompted (chosing "later"). I then configured activities and buttons to my liking and plugged in the remote to sync it.
Windows prompted me to allow admin permission to SkipDeviceRestrictionBroker.exe but I still couldn't sync.
I unplugged and replugged in the remote but then windows said it was an unknown device and Device Manager showed an error device under Universal Serial Bus Controllers. Also no buttons would light up when pressing any button on the remote.
I resolved that by taking the batteries out for a few minutes and putting them back in. Then the buttons would light up and SkipDeviceRestrictionBroker.exe prompted UAC again. Still could not sync. When I first launch the app without the remote plugged in, it says "Offline" then when I plug it in it transitions to Connecting and hangs. (Sometimes ... other times it changes to Connecting then immediately back to Offline.)
I am unable to launch the Skip app as administrator (not an option in the context menu).
I exited out of Steam and restarted the Skip app, but that didn't help.
I have not performed any firmware updates.
Log attached. Skip app version 0.9.955. What can I do now to troubleshoot and resolve?
flirc20231227.zip
flirc_devicebroker-12_27_2023.log
Next-day update: retrieved the original USB C cable that came with the device but the behavior was the same as with the previous USB C cable. Also the same results on a second Windows 10 PC ( Windows 10 Home Version 22H2).
@jason Is this something you can help me with?