Samsung TV UE49MU7000

[MichaelSage]

Hi,

I got my remote a couple of days ago, I've had a play with it and I've hit an issue... I can't get the remote to control my Samsung TV (the Samsung soundbar and roku work fine). It only toggles the power about once in every 10 - 20 times and none of the other buttons work at all (i.e arrows, guide, etc), I suspect the remote code is wrong, but I've tried all the samsung TV options. I have double checked and it's definitely an IR remote.

Any tips / suggestions?

Edited January 24, 2023 by MichaelSage

[jason]

Do you have the original remote?
 

On the skip, Is there any button on power button to creat a macro or is it just the Samsung power?

[MichaelSage]

Yeah I have the original remote, it's model bn59-01268d if that helps at all.

I am not sure I understand what you mean, I use the power on button to turn on the TV and soundbar (the sound bar turns on fine). 

With activity A I have it turn on the soundbar and TV and set the input to antenna (this only powers on the sound bar). If I manually turn on the TV none of the buttons that should control the TV work. With Activity B it turns on the soundbar and TV and should set the input to HDMI1, again this doesn't turn on the TV. If I power the TV on manually the remote controls my roku fine. 

So I think it's an issue with the Samsung TV control, with none of the mappings working I suspect there is a missing control set somewhere?

[Nathan]

If you click the Power button on the remote in the Skip app, it will show you a list of all the commands it sends to the TV. I think Jason is asking for that list. See this video for an explanation. https://www.youtube.com/clip/Ugkx_0KGN0cjdz2_DfUkIz5hIxXPcjCsMwY0

The question is whether any Samsung TV buttons have actually been assigned to your remote, and what those buttons are.  

[MichaelSage]

Oh sorry. Yeah it says power toggle for the power button. All the other buttons look like they are mapped correctly.

[Nathan]

On 1/24/2023 at 2:33 PM, MichaelSage said:

Oh sorry. Yeah it says power toggle for the power button. All the other buttons look like they are mapped correctly.

Might try replacing power toggle with power on and power off. See attached video.

[MichaelSage]

Hi Nathan,

Thanks for the reply, I tried replacing toggle with power on (and power off for off) and it still didn't work unfortunately. 

Thanks

[MichaelSage]

I've had a couple more attempts and still nothing, I think this might have to wait until the learning feature becomes available.  :(

[magicremotes]

1. Check the Remote’s IR Sensor

• Make sure the IR sensor on the remote and the TV’s IR receiver are clean and not obstructed. Dust or obstructions can interfere with signal transmission.
• Test the remote by pointing it at a phone camera or the camera on another device. You should see a light flicker on the camera if the remote is working properly.

2. Re-pair the Remote

• Even if you’ve tried several codes, sometimes the pairing can be off. You can try resetting and re-pairing your remote with the TV.
• Unpair and Repair: Follow the instructions on the remote manual to unpair it and pair it again with your Samsung TV.

3. Try the Universal Remote Code Again

• Even though you’ve tried different Samsung codes, sometimes going through the codes more carefully can help. Double-check the code list for your model and enter the code again.
• For many universal remotes, you'll press a button like "TV", then hold down a "Code Search" button or enter the codes manually until you find one that works.

4. Test Other Functions

• Ensure the remote isn’t configured to work with other devices or brands (like Roku or Soundbar) that could interfere with the TV commands. If those are still working fine, it suggests the issue is specifically with the Samsung TV code.

5. Check TV Settings

• Ensure that your Samsung TV’s remote control settings haven’t been altered (some models allow you to restrict certain features). You can usually reset these via the TV’s settings menu.

6. Check for Software Updates

• If your Samsung TV supports software updates, try checking for any firmware updates. Sometimes, updates can resolve issues with remote control compatibility.

7. Test with the Samsung TV Remote App

• You could also try using the Samsung SmartThings app or Samsung TV Remote app to control the TV from your phone as a temporary workaround while you troubleshoot the physical remote.