c.dennis Posted January 16, 2023 Report Share Posted January 16, 2023 (edited) Hi, 2 questions here..... - Just want to know if it is normal that i cannot see a Serial Number of my remote in the app and the date format is like 00/16/2023 - How do you know if there is a firmware update available for the remote ? Edit: used 0.9.4 from the site Edited January 16, 2023 by sb5 Quote Link to comment Share on other sites More sharing options...
virtualshock Posted January 17, 2023 Report Share Posted January 17, 2023 Both of my remotes also show up like this not sure if it is having any kind of negative impact or not though. Quote Link to comment Share on other sites More sharing options...
jason Posted January 18, 2023 Report Share Posted January 18, 2023 6 hours ago, virtualshock said: Both of my remotes also show up like this not sure if it is having any kind of negative impact or not though. Thanks for letting me know. Is this windows? No problems setting up and syncing, is that correct? Quote Link to comment Share on other sites More sharing options...
virtualshock Posted January 18, 2023 Report Share Posted January 18, 2023 I am using MacOS latest beta. The serial number is showing up now but the date just isn't showing up correctly. I am having trouble switching remotes on the screen manually when nothing is plugged in and sometimes when one is plugged in the manual option doesn't work right. When a remote is plugged in it has been picking the right profile, showing it is connected and is able to be synced. I can't delete a remote profile but that can be fixed later. Screen Recording 2023-01-17 at 23.12.02.mov Quote Link to comment Share on other sites More sharing options...
jason Posted January 18, 2023 Report Share Posted January 18, 2023 3 minutes ago, virtualshock said: I am using MacOS latest beta. The serial number is showing up now but the date just isn't showing up correctly. I am having trouble switching remotes on the screen manually when nothing is plugged in and sometimes when one is plugged in the manual option doesn't work right. When a remote is plugged in it has been picking the right profile, showing it is connected and is able to be synced. I can't delete a remote profile but that can be fixed later. Screen Recording 2023-01-17 at 23.12.02.mov 3.87 MB · 0 downloads Thanks for these, that's extremely helpful. Can I trouble you for your logs? Let's enable admin mode real quick. Fire up a terminal and do: mkdir -p ~/.config/SkipApp && echo -e "{\n \"showAdminPanel\": true\n}" > ~/.config/SkipApp/config.json You'll see a new tab at the top of the software. Head over there, go to app logs, and open that folder. Attach the logs. I'll get all these issues fixed in the next release.o Quote Link to comment Share on other sites More sharing options...
c.dennis Posted January 18, 2023 Author Report Share Posted January 18, 2023 (edited) 4 hours ago, jason said: Thanks for letting me know. Is this windows? No problems setting up and syncing, is that correct? I'm using Windows 10, no problems setting up and syncing Today serial number is just empty monday there was N/A Edited January 18, 2023 by sb5 Added 2x the same image Quote Link to comment Share on other sites More sharing options...
c.dennis Posted January 18, 2023 Author Report Share Posted January 18, 2023 (edited) The log you asked... this is from monday, the first day i received my remote, this is a very big log because i used and tested the remote intense the first day. flirc20230116.log Edited January 18, 2023 by sb5 added the log file Quote Link to comment Share on other sites More sharing options...
c.dennis Posted January 18, 2023 Author Report Share Posted January 18, 2023 The log you asked... these are from yesterday and today. flirc20230117.log flirc20230118.log Quote Link to comment Share on other sites More sharing options...
c.dennis Posted January 18, 2023 Author Report Share Posted January 18, 2023 The main reason I asked if it's a problem that the date isn't format correctly and I cannot see the serial number is because I would very much like to receive future firmware updates for my remote. And perhaps if the app can't read my serial number it wouldn't be able to upgrade the firmware in the future? Quote Link to comment Share on other sites More sharing options...
jason Posted January 18, 2023 Report Share Posted January 18, 2023 4 hours ago, sb5 said: The main reason I asked if it's a problem that the date isn't format correctly and I cannot see the serial number is because I would very much like to receive future firmware updates for my remote. And perhaps if the app can't read my serial number it wouldn't be able to upgrade the firmware in the future? Valid concern but don’t worry. This is a UX implementation issue. Quote Link to comment Share on other sites More sharing options...
virtualshock Posted January 18, 2023 Report Share Posted January 18, 2023 Here is my log isolating just what you saw in the video and just connecting my remote for a brief period of time. flirc20230118.log Quote Link to comment Share on other sites More sharing options...
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