jason Posted January 19, 2023 Author Report Posted January 19, 2023 Just now, dnalloheoj said: Previously broken profile (Prior to creating two new local admin accounts) works on v5276. Not quite certain which build it was on prior, unfortunately, but I just logged in, opened it up, and it worked. It prompted for the update, but did so in a manner that I've only now seen twice, this time, and just ~10 minutes ago. Previously any prompts for update were from a more Windows-Store style prompt. It must be related to that build, and one of the uninstalls you did. Can you clarify what you mean about prompted update, the skipapp? Can you post a screenshot?
dnalloheoj Posted January 19, 2023 Report Posted January 19, 2023 (edited) That's the difference I noticed. I clicked on the 'Update' button on the left prompt in order to bring up the right one. But the left prompt was never showing up for me prior. It'd always show the right one straight away. So yeah, could be that I wasn't using that build before, only thing that's been uninstalled on this PC would be the ASUS software, IIRC. Everything else would've just been installed and left to sit. E: Correction - I did uninstall Synology Drive prior to the system restore. But that was uninstalled on a non-working setup, and restored to a non-working setup. Edited January 19, 2023 by dnalloheoj
jason Posted January 19, 2023 Author Report Posted January 19, 2023 2 minutes ago, dnalloheoj said: That's the difference I noticed. I clicked on the 'Update' button on the left prompt in order to bring up the right one. But the left prompt was never showing up for me prior. It'd always show the right one straight away. So yeah, could be that I wasn't using that build before, only thing that's been uninstalled on this PC would be the ASUS software, IIRC. Everything else would've just been installed and left to sit. You would not update. So the updates are automatic on this 'one' channel that we are testing. But the future updates will break things. So ignore that.
dnalloheoj Posted January 19, 2023 Report Posted January 19, 2023 Correct, I did not update. I only hit the update button (On the left prompt - it's not apparent in the picture, as I already clicked it) in order to bring up the prompt (on the right) that I was more used to seeing. I'm still on 5276.
jason Posted January 19, 2023 Author Report Posted January 19, 2023 45 minutes ago, dnalloheoj said: Correct, I did not update. I only hit the update button (On the left prompt - it's not apparent in the picture, as I already clicked it) in order to bring up the prompt (on the right) that I was more used to seeing. I'm still on 5276. So right now, you are on a working system, and can't break it yet. Is that correct?
dnalloheoj Posted January 19, 2023 Report Posted January 19, 2023 (edited) 4 minutes ago, jason said: So right now, you are on a working system, and can't break it yet. Is that correct? I can't break it simply by unplugging/plugging back in, which has allowed me to break it in the past, yes. I can start going wild and installing software in an effort to get it to break again, though, if that's the next goal. Edited January 19, 2023 by dnalloheoj
jason Posted January 19, 2023 Author Report Posted January 19, 2023 Just now, dnalloheoj said: I can't break it simply by unplugging/plugging back in, which has allowed me to break it in the past, yes. I can start going wild and installing software to get it to break again, though, if that's the next goal. I think so.
dnalloheoj Posted January 19, 2023 Report Posted January 19, 2023 Correction - it's broken. I did nothing, just moved my chair over 4 feet to sit in front of it (since typing up that last message). Disconnected. Unplug/plug back in, 1s connected then DC'd.
jason Posted January 19, 2023 Author Report Posted January 19, 2023 4 minutes ago, dnalloheoj said: Correction - it's broken. I did nothing, just moved my chair over 4 feet to sit in front of it (since typing up that last message). Disconnected. Unplug/plug back in, 1s connected then DC'd. you are using the same build? Anything different in processes? What happens if you move your chair back 4 feet?
dnalloheoj Posted January 19, 2023 Report Posted January 19, 2023 (edited) Shit, I hadn't considered the chair this entire time. You might be on to something here... But seriously, yep, still on 5276, tasklist attached. About to jump into a meeting here at 1:30-2ish so can't compare for similaraties right this second - but suspect the only differences might be more web browser processes, MSPaint, Notepad. Maybe PowerToys wasn't running on the other profiles? But nothing crazy different. tasklist3.txt Edited January 19, 2023 by dnalloheoj
jason Posted January 19, 2023 Author Report Posted January 19, 2023 3 hours ago, dnalloheoj said: Shit, I hadn't considered the chair this entire time. You might be on to something here... But seriously, yep, still on 5276, tasklist attached. About to jump into a meeting here at 1:30-2ish so can't compare for similaraties right this second - but suspect the only differences might be more web browser processes, MSPaint, Notepad. Maybe PowerToys wasn't running on the other profiles? But nothing crazy different. tasklist3.txt 12.57 kB · 1 download I have moved my chair back and forth and still have not been able to reproduce it. Was it side to side or towards and away?
dnalloheoj Posted January 20, 2023 Report Posted January 20, 2023 Hey my bad. EOD got hectic and pulled into a couple bonus meetings with clients, just finishing up. Were you still waiting for me to try to break it, I guess further? Since it did end up going back to it's broken state, and still sits there. I was thinking I'd take a quick Disk2VHD to preserve the thing it it's current state if that'd be at all helpful. Could ship the thing out to you since my Upload would probably make it take longer than 2 day shipping. Might D2VHD it either way. Or I could jump back on one of the working Flirc local admin accounts I created, try to re-install ASUS again, see what happens. If it breaks, gives us more info, or at least confirms the first time wasn't a one-off, and still have the other spare Local Admin to play around with. Haven't dug into FortiClient yet much further since I have to imagine the amount of people using a Skip 1 on a corp-owned device with FortiClient is gonna be near 0, and not a lot of people that aren't like myself using it just for funsies to see how it interacts with things (Testing phase before our org's stack changes). But most importantly, I typically move in sort of a crescent moon shape? There's a steel pole between my desks that I have to navigate around, so it's not quite a straight line. I could also ship out a spare steel 8' beam if you need one for testing.
theboomr Posted January 20, 2023 Report Posted January 20, 2023 @jason Hey just for kicks, I downloaded that RingTune.exe you posted in an older thread, and that does indeed control the LEDs on the Skip remote on my Windows 11 PC. Not sure if that tells you anything useful or not.
bantar Posted January 20, 2023 Report Posted January 20, 2023 (edited) EDIT: Updated crash data First time install using build 5276 that later auto updated to 5293. Using Windows 10 22H2 Build 19045.2486 on a Dell Laptop. Created a new user profile just for this. App installed ok, loaded ok, seems to work ok, but the Remote never connects. Says Offline. I found this error in the Windows Log: Event 10016, DistributedCOM The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user BRIAN-ON-THE-GO\FLIRC SID (S-1-5-21-3984057536-428044359-1120404447-1004) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. The App is crashing on occasion. So far, each time it happened, I was doing something else other than having the app in the foreground. Faulting application name: SkipApp.exe, version: 0.1.0.5293, time stamp: 0x63c6dd76 Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22 Exception code: 0xc000027b Fault offset: 0x000000000010fe32 Faulting process id: 0x690c Faulting application start time: 0x01d92c7f9671a5d1 Faulting application path: C:\Program Files\WindowsApps\1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5293_x64__sddpyax1dmvqm\SkipApp.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 4d9fb3cb-7227-404f-a82b-deeffe63bd60 Faulting package full name: 1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5293_x64__sddpyax1dmvqm Faulting package-relative application ID: App The remote makes a connecting sound when attached/detached from the PC. I do not see any updates on the app as if it is trying to connect. flirc20230120.txt.log Edited January 20, 2023 by bantar
jason Posted January 20, 2023 Author Report Posted January 20, 2023 1 minute ago, bantar said: First time install using build 5276 that later auto updated to 5293. Using Windows 10 22H2 Build 19045.2486 on a Dell Laptop. App installed ok, loaded ok, seems to work ok, but the Remote never connects. Says Offline. I found this error in the Windows Log: Event 10016, DistributedCOM The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user BRIAN-ON-THE-GO\FLIRC SID (S-1-5-21-3984057536-428044359-1120404447-1004) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. The App is crashing on occasion. So far, each time it happened, I was doing something else other than having the app in the foreground. The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402} to the user BRIAN-ON-THE-GO\FLIRC SID (S-1-5-21-3984057536-428044359-1120404447-1004) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. The remote makes a connecting sound when attached/detached from the PC. I do not see any updates on the app as if it is trying to connect. flirc20230120.txt.log 4.54 MB · 0 downloads Try doing it again, but do not auto-update. Leave it on 5726
bantar Posted January 20, 2023 Report Posted January 20, 2023 Build 5726 connected and sync'd and turns the tv on and off!
bantar Posted January 20, 2023 Report Posted January 20, 2023 1 minute ago, bantar said: Build 5726 connected and sync'd and turns the tv on and off! But still crashes while not actively interacting with the app. Faulting application name: SkipApp.exe, version: 0.1.0.5276, time stamp: 0x63c45afd Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22 Exception code: 0xc000027b Fault offset: 0x000000000010fe32 Faulting process id: 0x6a6c Faulting application start time: 0x01d92c83d5b26768 Faulting application path: C:\Program Files\WindowsApps\1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5276_x64__sddpyax1dmvqm\SkipApp.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 4c7e726e-e4f3-4d22-9bef-8b80920e4378 Faulting package full name: 1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5276_x64__sddpyax1dmvqm Faulting package-relative application ID: App
jason Posted January 20, 2023 Author Report Posted January 20, 2023 Just now, bantar said: But still crashes while not actively interacting with the app. Faulting application name: SkipApp.exe, version: 0.1.0.5276, time stamp: 0x63c45afd Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22 Exception code: 0xc000027b Fault offset: 0x000000000010fe32 Faulting process id: 0x6a6c Faulting application start time: 0x01d92c83d5b26768 Faulting application path: C:\Program Files\WindowsApps\1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5276_x64__sddpyax1dmvqm\SkipApp.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 4c7e726e-e4f3-4d22-9bef-8b80920e4378 Faulting package full name: 1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5276_x64__sddpyax1dmvqm Faulting package-relative application ID: App PM me your IP address, and we can try and find the crash log in sentry.
bantar Posted January 20, 2023 Report Posted January 20, 2023 And a different crash: Faulting application name: SkipApp.exe, version: 0.1.0.5276, time stamp: 0x63c45afd Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22 Exception code: 0x00001007 Fault offset: 0x000000000010fe32 Faulting process id: 0x48dc Faulting application start time: 0x01d92c84a4863d99 Faulting application path: C:\Program Files\WindowsApps\1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5276_x64__sddpyax1dmvqm\SkipApp.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 321bfd1f-a5a0-4a4c-928c-370f79ae4500 Faulting package full name: 1ee3f564-2cd0-4ef3-af35-da985b1d7f00_0.1.0.5276_x64__sddpyax1dmvqm Faulting package-relative application ID: App
dnalloheoj Posted January 20, 2023 Report Posted January 20, 2023 ^ The KERNELBASE crashes were the same ones that I was getting back on Page 3 for what it's worth. I never really found any fix for that. Just kind of put up with it until I eventually reinstalled Windows because I was still able to test the connectivity somewhat reliably. Chalked it up to my computer having ~5-6 years worth of customizations and likely numerous things I've broken over the years for testing purposes lol. But yeah, it'd occur typically within about 10-15s of opening the App.
bantar Posted January 20, 2023 Report Posted January 20, 2023 One more observation.... After crashing, the remote would connect and reconnect multiple times, then eventually give up. Presented in case this is not normal behavior. I did try multiple cables and verified that neither of these cable connections were the cause of the connect/reconnect.
jason Posted January 21, 2023 Author Report Posted January 21, 2023 16 hours ago, bantar said: One more observation.... After crashing, the remote would connect and reconnect multiple times, then eventually give up. Presented in case this is not normal behavior. I did try multiple cables and verified that neither of these cable connections were the cause of the connect/reconnect. I don't see any crash logs to sentry for both of you
dnalloheoj Posted January 21, 2023 Report Posted January 21, 2023 (edited) Right, I'm not having the issue any longer post reinstall, and Sentry wasn't brought up prior to this page as far as I can tell. Had app logs but not Sentry. Grabbed a vhdx of my broken state but reinstalling again this morning and not planning on putting the ASUS software back on. Expecting everything will work just fine. Edit: Fresh install, works just fine again. Just to clarify, I'm not having any issues at this point that I'm asking for a fix for regarding the new Skip App. I'm just trying to provide whatever extra info could be helpful. If I can manage to reproduce that issue, I'll definitely grab Sentry and collect some logs. Random side question though, and apologies for this being off-topic. Is interkey delay still supposed to be an option in the Advanced settings on the Flirc software? I don't see it in there. Skip is working great with the Flirc (Gen 2), just having the inverse issue of the commonly reported 'repeating keys' thing with my Flirc. Holding down a button won't let it repeat. Have a few spare Gen 1s I could try though. Edited January 21, 2023 by dnalloheoj
bantar Posted January 21, 2023 Report Posted January 21, 2023 7 hours ago, jason said: I don't see any crash logs to sentry for both of you Is Sentry a debugging tool that we need to install? And to be clear, crash means the GUI disappeared. No error dialogs of any kind captured the moment. The only clue is a missing app. It's not running in the task list and each time, I'm finding a corresponding crash event in the windows logs. Other point to note, is that I've never seen it crash while actively using it.
jason Posted January 21, 2023 Author Report Posted January 21, 2023 1 hour ago, bantar said: Is Sentry a debugging tool that we need to install? And to be clear, crash means the GUI disappeared. No error dialogs of any kind captured the moment. The only clue is a missing app. It's not running in the task list and each time, I'm finding a corresponding crash event in the windows logs. Other point to note, is that I've never seen it crash while actively using it. No it's a service that uploads a crash report with no user identifying information. And allows us to see and analyze issues. It's a paid service. You don't install anything. Is anyone using Kaspersky, or another virus tool? Anyone with the problem, can you open the registry, browse to: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class Can you show us what's in there?
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