theboomr Posted January 17, 2023 Report Posted January 17, 2023 Oooh I'm seeing something maybe relevant in Device Manager? I attached a screenshot. In the Events tab for the remote, I see a message about "Device settings not migrated"
jason Posted January 17, 2023 Author Report Posted January 17, 2023 18 minutes ago, theboomr said: My computer is a custom-built desktop, and it is my primary PC that I use for a lot of stuff every day so unfortunately shipping it to you wouldn't be a possibility for me. If I were the only one having this issue I would definitely just chalk it up to some weirdness with Windows 11 Insider builds (since I'm on the dev channel I get a lot of updates that introduce funky behavior semi-regularly). Would it be helpful if I could do some kind of remote session with you to troubleshoot on my PC? Unfortunately I don't think I would have any time to do that tonight but probably tomorrow night I could (I'm in Colorado, Mountain time zone). We need to install all our dev tools and debugger on it and sit there playing with windows settings etc. Anyone have an off the shelf machine that can be purchased online? I’m going to try and put together something tomorrow but I worry I’m going to spend a few hours on something that won’t even reproduce the problem.
theboomr Posted January 17, 2023 Report Posted January 17, 2023 7 minutes ago, theboomr said: Oooh I'm seeing something maybe relevant in Device Manager? I attached a screenshot. In the Events tab for the remote, I see a message about "Device settings not migrated" I've learned that the events listed in this window go chronologically with oldest at the TOP, so that means the device was still configured and started after the settings weren't migrated. So maybe this isn't actually anything useful.
jason Posted January 17, 2023 Author Report Posted January 17, 2023 4 minutes ago, theboomr said: I've learned that the events listed in this window go chronologically with oldest at the TOP, so that means the device was still configured and started after the settings weren't migrated. So maybe this isn't actually anything useful. Anything else in that text box when you scroll down?
jason Posted January 17, 2023 Author Report Posted January 17, 2023 What do you see under the driver tab?
theboomr Posted January 17, 2023 Report Posted January 17, 2023 (edited) Here's a copy of the full text of that text box, since I can't enlarge it at all for a good screenshot: "Device settings for USB\VID_20A0&PID_0008\975A69C75055344A352E3120FF0E2E19 were not migrated from previous OS installation due to partial or ambiguous device match. Last Device Instance Id: USB\VID_046D&PID_C539&MI_02\a&15b7f424&0&0002 Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da} Location Path: Migration Rank: 0xF000FFFFF800F130 Present: false Status: 0xC0000719" Edited January 17, 2023 by theboomr
jason Posted January 17, 2023 Author Report Posted January 17, 2023 1 minute ago, theboomr said: Here's a copy of the full text of that text box, since I can't enlarge it at all for a good screenshot: "Device settings for USB\VID_20A0&PID_0008\975A69C75055344A352E3120FF0E2E19 were not migrated from previous OS installation due to partial or ambiguous device match. Last Device Instance Id: USB\VID_046D&PID_C539&MI_02\a&15b7f424&0&0002 Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da} Location Path: Migration Rank: 0xF000FFFFF800F130 Present: false Status: 0xC0000719" And in driver details?
theboomr Posted January 17, 2023 Report Posted January 17, 2023 (edited) All 3 of the items have identical details in the lower portion of the window Edited January 17, 2023 by theboomr
jason Posted January 17, 2023 Author Report Posted January 17, 2023 If you click on update driver, does anything happen?
theboomr Posted January 17, 2023 Report Posted January 17, 2023 It just prompts me to search automatically or browse locally. If I search automatically, it says the best driver is already installed, with an option to search on windows update, which yields no new drivers to download.
jason Posted January 17, 2023 Author Report Posted January 17, 2023 8 minutes ago, theboomr said: It just prompts me to search automatically or browse locally. If I search automatically, it says the best driver is already installed, with an option to search on windows update, which yields no new drivers to download. How about if you uninstall and the do a refresh?
theboomr Posted January 17, 2023 Report Posted January 17, 2023 I did try that already unfortunately, just comes back with the same driver and same issues in the app :(
jason Posted January 17, 2023 Author Report Posted January 17, 2023 44 minutes ago, theboomr said: I did try that already unfortunately, just comes back with the same driver and same issues in the app :( Looking into this. It could be a red herring. I’d like to know if other users with the same issue have the same thing going on. I think windows event logged should print out the same thing
tauwyt Posted January 17, 2023 Report Posted January 17, 2023 2 hours ago, theboomr said: My computer is a custom-built desktop, and it is my primary PC that I use for a lot of stuff every day so unfortunately shipping it to you wouldn't be a possibility for me. If I were the only one having this issue I would definitely just chalk it up to some weirdness with Windows 11 Insider builds (since I'm on the dev channel I get a lot of updates that introduce funky behavior semi-regularly). Would it be helpful if I could do some kind of remote session with you to troubleshoot on my PC? Unfortunately I don't think I would have any time to do that tonight but probably tomorrow night I could (I'm in Colorado, Mountain time zone). It's definitely not a Win 11 thing since it's happening to many of us on Win 10 too. I can't send my PC either, since it's my main rig at home. My Win 11 laptop does work so I'm able to test the remote out at least.
jason Posted January 17, 2023 Author Report Posted January 17, 2023 49 minutes ago, tauwyt said: It's definitely not a Win 11 thing since it's happening to many of us on Win 10 too. I can't send my PC either, since it's my main rig at home. My Win 11 laptop does work so I'm able to test the remote out at least. Yeah, I initially thought it was windows 10 only. Can you go into device manager, go into Humane Interface Devices, and then click on each one there in usb input devices (i think). Details->hardware ID's, confirm it's mine with USBVID_20A0 Do you see the same issue theboomr saw under events?
jason Posted January 17, 2023 Author Report Posted January 17, 2023 Here is another image: 5293 [updated] Expectations: - Those with working machines already, this should break. - Those with the symptoms we are troubleshooting in this post, on windows, the device should connect, and then fail to communicate. Please let us know, and attach your logs.
theboomr Posted January 17, 2023 Report Posted January 17, 2023 (edited) 2 hours ago, jason said: Here is another image: 5293 Expectations: - Those with working machines already, this should break. - Those with the symptoms we are troubleshooting in this post, on windows, the device should connect, and then fail to communicate. Please let us know, and attach your logs. Interesting. On my W10 tablet where the previous versions were working, this version did break, where the app just shows no connection at all, not even a blip attempting to connect. But my W11 PC, where previous versions were not working, this version did the same thing as my tablet, no connection happening at all in the app, just remains OFFLINE. P.S. Do users on this forum have like an account-wide maximum allowed file upload? Seems like the size I'm allowed to upload keeps decreasing, and that will probably become a problem relatively soon if troubleshooting keeps going. flirc20230117.7z Edited January 17, 2023 by theboomr
tauwyt Posted January 17, 2023 Report Posted January 17, 2023 14 hours ago, jason said: Yeah, I initially thought it was windows 10 only. Can you go into device manager, go into Humane Interface Devices, and then click on each one there in usb input devices (i think). Details->hardware ID's, confirm it's mine with USBVID_20A0 Do you see the same issue theboomr saw under events? I do not see the same migration message in mine. The information in mine just says Device Configured and Device Started. The information box has this in it. Device USB\VID_20A0&PID_0008\C5C940C05055344A352E3120FF19230B was configured. Driver Name: input.inf Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da} Driver Date: 06/21/2006 Driver Version: 10.0.19041.2251 Driver Provider: Microsoft Driver Section: HID_Inst.NT Driver Rank: 0xFF3202 Matching Device Id: USB\Class_03 Outranked Drivers: Device Updated: false Parent Device: USB\ROOT_HUB30\7&18eea21b&0&0
tauwyt Posted January 17, 2023 Report Posted January 17, 2023 (edited) 2 hours ago, jason said: Here is another image: 5293 Expectations: - Those with working machines already, this should break. - Those with the symptoms we are troubleshooting in this post, on windows, the device should connect, and then fail to communicate. Please let us know, and attach your logs. This version is back to the .exe that has to be run w/ admin rights. It runs a powershell that then creates a desktop icon pointing to nothing. When I go find the SkipApp.exe that was installed in Program Files/WindowsApps it says something about a shared dll file missing. Edited January 17, 2023 by tauwyt
jason Posted January 17, 2023 Author Report Posted January 17, 2023 4 minutes ago, tauwyt said: This version is back to the .exe that has to be run w/ admin rights. It runs a powershell that then creates a desktop icon pointing to nothing. Oh shoot, link updated for you.
jason Posted January 17, 2023 Author Report Posted January 17, 2023 18 minutes ago, theboomr said: Interesting. On my W10 tablet where the previous versions were working, this version did break, where the app just shows no connection at all, not even a blip attempting to connect. But my W11 PC, where previous versions were not working, this version did the same thing as my tablet, no connection happening at all in the app, just remains OFFLINE. P.S. Do users on this forum have like an account-wide maximum allowed file upload? Seems like the size I'm allowed to upload keeps decreasing, and that will probably become a problem relatively soon if troubleshooting keeps going. flirc20230117.7z 22.34 kB · 0 downloads There must be a setting causing this, let me find it. Upload settings fixed.
theboomr Posted January 17, 2023 Report Posted January 17, 2023 For the record, I updated my Skip app via the in-app update notification that popped up, not by clicking the link posted here. Not sure if that should make any difference, it said it was the same version number you posted here, 0.1.0.5293
tauwyt Posted January 17, 2023 Report Posted January 17, 2023 36 minutes ago, jason said: There must be a setting causing this, let me find it. Upload settings fixed. This version doesn't even flash the sync button at all it just stays as offline the whole time.
jason Posted January 17, 2023 Author Report Posted January 17, 2023 28 minutes ago, tauwyt said: This version doesn't even flash the sync button at all it just stays as offline the whole time. Expected though, can you post your log?
tauwyt Posted January 17, 2023 Report Posted January 17, 2023 29 minutes ago, jason said: Expected though, can you post your log? Attached! flirc20230117.log 1
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