jason

make sure you use the public version, some of our test versions had a bunch of stuff in them that intentionally broke things but meant to get us useful logs.

@dnalloheojCan you try this? Can you also let us know if you kill all steam tasks, does skipapp find the remote? (use the public version)

omfg. Kill it and try the skipapp again.

Let's try this. Take a can of gasoline, carefully pour it on the computer, light it on fire, and call a priest, because the fucking thing must be possessed by the devil.

And you were searching for \Device\00000134 ? You are not running any virtual machine software, is that correct?

Sorry, can you also do one with the okay key (the one that seems to overlap)

It's a bit unclear which buttons you were pressing in the log, it looks like more than one. Let's do this. Clear the log, Press and hold up. Stop the log, save this to a file called up.txt. Do the same with okay. Let's keep the buttons separate. Thanks for the help.

Can you make a video as previously done but with the vendor define device?

It's not impossible. Are you sure you opened the right device in device manager? Maybe try the other 20a0?

Major thanks to @Agustin Okay, FInd our Same 20A0 device under HID-compliant Vendor-Defined Device. Go to the details tab. Go to `Physical Device Object Name` Now open up the process explorer application. Search for your `value` you have for above, here is mine in the screenshot: What is the process? If it says non-existent, go to run->resmon Sort by PID, and find the match!

Ah no problem, let's wait. Okay, for now, can you do the following. Find the device in device manager again. Go to the first entry in the list, take a screenrecording, just hit down on your keyboard, pause for a couple seconds, hit down again, until we get through all the entries. There must be a clue somewhere what has our device open. CleanShot 2023-01-18 at 11.29.27.mp4

Are you able to do a team viewer session?

Can you go to advanced->device logging. Enable IR debugging. Press and hold one problematic button. Pause, and do the same with the other? Attach your logs, let me take a look.

can you and @theboomropen ‘process explorer’, Click the ‘find button’ of the menu bar. Type in 20a0. Does anything show up? If that doesn’t show anything, search for ‘hid’ Thank you for the help.

Valid concern but don’t worry. This is a UX implementation issue.

I wanted to have a charger in it but the regulatory requirements are not trivial so we held off “for now”.

What was the make and device of the code you have installed. I should have this figured out tomorrow

No I don’t think so. But I’m convinced it’s a symptom of this other issue. Are you able to top back drivers in the device?

I think we might have a repro from a team member, will start to work on this

Definitely needs polishing. You should see our Jira... But that's why we have the software in beta. The remote is solid though. I should have a firmware update soon. Thank you for the feedback. Any chance you can get the codes in pronto format? I'll be documenting how users can easily add their own at run time.

I'm willing to bet whatever @Fardi273is seeing, is the same issue. If it's a problem with the database, or decoding an entry, I'll fix it. So let's wait for @Fardi273, me to pull out some hair, and I'll get it fixed. Promise.

Our software is public now and anyone can download it. It's a mysql database so we would have to make some web interface to view it online.

Yes, I got yours out, let me know if you didn't get your tracking.

Thanks for these, that's extremely helpful. Can I trouble you for your logs? Let's enable admin mode real quick. Fire up a terminal and do: mkdir -p ~/.config/SkipApp && echo -e "{\n \"showAdminPanel\": true\n}" > ~/.config/SkipApp/config.json You'll see a new tab at the top of the software. Head over there, go to app logs, and open that folder. Attach the logs. I'll get all these issues fixed in the next release.o

Thanks for letting me know, I'll get that fixed in the next release! Thank you.