Flirc not recognized by Win 7 after reboot...

[viperxbr]

Greetings,

I purchased the Flirc Jan 11/19 and it was working great.  I have a dedicated Win 7/KODI HTPC that I use it in.  I've setup batch files so that I can start Flirc then Kodi on bootup.  Since the latest round of Firmware/Software updates, this Flirc device comes up as unrecognizable USB device by the OS when ever I do a restart of the PC. 

I now have to unplug then replug the Flirc back into the PC in order for it to be recognize every time I boot up.

Any ideas how I can fix this or revert back to the Firmware prior to this one?  I guess in hindsight, I should of left it alone.  Why fix something that ain't broke...

 

Thanks,

Todd.

Edited April 12, 2019 by viperxbr

[putefabio]

hello all im having this problem too, whenever i restart my pc, flirc doesnt work, have to replug so it works, please help

[dborn]

I have 5 FLIRCs on mythtv linux computers and I've upgraded one FLIRC when I made some changes to the key mappings s and now when I boot the computer (or take it out of sleep), the FLIRC is not seen at all (nothing comes up in lsusb or dmesg) and the only way I've found is also to unplug and replug it back in while the computer is on.

Please let me know if I can do anything to help.

Thanks,

Daniel

P.S. I program all my FLIRCs on a separate Win7 laptop where I also program my Harmony remotes used with the FLIRCs.

Edited April 24, 2019 by dborn
Added details

[viperxbr]

So do the support team, if any, at Flirc actually respond to these posts?  Going on 2 weeks posting this issue and nothing from them and it's obvious I'm not the only one experiencing this.

[dborn]

In reading through the forum, I've seen @jason answer many of those posts in a quick and pleasant manner :)

Right now, I don't dare make any more changes to my FLIRCs and wind up with more problematic units. I also hope they become aware of this problem rapidly.

Like I said earlier, as I have 5 FLIRCs all being used on different computer architectures so once a fix is out, I could cover testing from many potential types of users all by myself!

Anyway, I'm sure this will get addressed quickly. The FLIRC has revolutionized the use of infrared remotes with computers (or any device that can take a USB keyboard) that I can't believe they will ignore this problem once they are made aware. :)

Thanks and keep up the good work!

Daniel

[dborn]

Just a quick update on the situation: it seems it can recover from sleep mode pretty consistently.

Booting the computer from off still seems to be problematic.

 

[jason]

I was not seeing these posts, I will see if I can figure this out immediately.

[jason]

If you go into file->advanced

Can you tell me the sku you guys are using?

[dborn]

1 hour ago, jason said:

If you go into file->advanced

Can you tell me the sku you guys are using?

Hi Jason,

Mine says SKU: FLIRC 2.0 [dori]

Firmware is V4.6.3

Thanks,

Daniel

[jason]

In this state, does the GUI detect flirc and no buttons work? Or the GUI doesn't recognize it?

[dborn]

1 hour ago, jason said:

In this state, does the GUI detect flirc and no buttons work? Or the GUI doesn't recognize it?

In my case, I program the FLIRC from a Win7 laptop so I plug it in while the PC is already up and running so that works fine.

Once I plug it in my linux PC, when I power it up while the FLIRC is already plugged in (such as after a reboot), it is not seen at all, as evidenced by the total absence of the device in the dmesg log and even after, when using the lsusb command, it's exactly like the FLIRC was not plugged in. If I pull it out then and plug it back in, then it is recognized normally and works just fine.

When I suspend the computer (which I do most of the time), it recovers nicely from that state.

I could try powering up the laptop with the FLIRC already plugged in to see what happens, I haven't tried that yet.

Thanks,

Daniel,

**Update: ok, I tried plugging into Win7 laptop first and then powering up and going into GUI. It was recognized.

I also tried plugging the FLIRC back into the linux computer while it was in sleep, and it was not recognized after waking up the computer. That test may not be relevant but I still tried it out of curiosity.

Edited May 1, 2019 by dborn
Added information

[viperxbr]

Hi Jason,

The SKU is posted below.

The problem seems to be the OS does not recognize the USB device on boot up.  It sees something but unable to recognize it.   As I mentioned above, I have to un-pulg and re-plug it back in for the OS to recognize it.  This happened after the latest round of software/firmware updates.  Worked fine before then.

Thanks,

Todd.

 

Edited May 1, 2019 by viperxbr

[jason]

Thanks for the extra info. I haven't been able to reproduce this yet with multiple flircs and pc's and usb ports. I must be missing something. Not to worry, I can always give you guys the old firmware, but let me continue looking, I'm sure I'll find it shortly. Today wasn't the best from a time perspective, I was split amongst a few things, but this is considered red hot urgent.

[dborn]

Jason, if there's anything I can do to help (run special firmware version with debugging code, sending you logs from my computer, etc.) please let me know.

I'd have several computers to try it on with either linux or Win7 or Win10.

Yes, as a last resort, going back to a previous firmware would be a way out but it would mean we couldn't upgrade firmwares ever again? It might be a good idea to have on your side a repository of previous firmware versions with a tool to specifically reflash a FLIRC to any previous version. It would certainly help take the pressure off of you guys when a problem arises due to a new firmware release. :)

Cheers,

Daniel

[viperxbr]

I agree.  An option to back-out of the latest and greatest would definitely help both the customer and yourself in these situations.

Thanks,

Todd

[putefabio]

Has said before In windows 7 it doesnt recognize flirc on gui or computer devices when reboot, we have to replug, downgrading firmware is a no no for me, i need the toogle flirc on/off setting.

 

Its strange that you cant reproduce this problem yourself.

[putefabio]

any news on this subject?

[dborn]

@jason,

I would like to ask for the previous firmware so that I can recover that failing FLIRC until you guys figure it out. It's been over a month since this issue was first identified. Having to unplug and replug the FLIRC every time the computer is booted or rebooted is getting tiresome.

Thanks,

Daniel Born

[viperxbr]

I've seen a couple minor patches to the driver in the last few weeks but that has not worked.  When this started, it was after a firmware and driver upgrade.  Could be a firmware issue.

Edited May 16, 2019 by viperxbr

[jason]

I'm positive it's a firmware issue, but I can't for the life of me reproduce this.

Can you guys post your OS version, your hardware version, whether it's USB 2.0 or 3.0 ports?  Any other information. A picture of device manager when it boots into this 'bad state'. Etc. 

Here is the latest firmware, upload the correct sku for your hardware. Once I see the problem, I'll have a fix pushed in seconds, but there is no reason for you guys to keep waiting anymore. I'm really sorry. 

 

nemo.release.bin dori.release.bin

[dborn]

I'm also convinced it's a firmware issue as I use the FLIRCs with linux computers without any particular drivers.

You're probably referring to Windows computers but I will give you my OS version just in case :)

It's xubuntu 18.04 with kernel 4.15.0-48-generic in all cases. These are all USB2 ports (black).

Here is what I get from another computer with a FLIRC that was not firmware upgraded, when I reboot (relevant to the FLIRC):

> lsusb

Bus 005 Device 002: ID 20a0:0006 Clay Logic

> dmesg

[    2.192076] usb 5-2: new full-speed USB device number 2 using uhci_hcd
[    2.398139] usb 5-2: New USB device found, idVendor=20a0, idProduct=0006
[    2.398145] usb 5-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[    2.398148] usb 5-2: Product: flirc
[    2.398151] usb 5-2: Manufacturer: flirc.tv
[    2.437998] usbcore: registered new interface driver usbhid
[    2.438001] usbhid: USB HID core driver
[    2.448105] hid-generic 0003:20A0:0006.0001: hiddev0,hidraw0: USB HID v1.11 Device [flirc.tv flirc] on usb-0000:00:1d.3-2/input0
[    2.449274] input: flirc.tv flirc as /devices/pci0000:00/0000:00:1d.3/usb5/5-2/5-2:1.1/0003:20A0:0006.0002/input/input5
[    2.508426] hid-generic 0003:20A0:0006.0002: input,hidraw1: USB HID v1.01 Keyboard [flirc.tv flirc] on usb-0000:00:1d.3-2/input1

Here is what I get from the computer with the upgraded FLIRC when I reboot:

> lsusb

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

(nothing connected to any USB port, and there is nothing else than the FLIRC connected)

> dmesg

[    2.664308] usb 2-6: new full-speed USB device number 2 using ohci-pci
[    2.745144] ACPI Warning: SystemIO range 0x0000000000004D00-0x0000000000004D3F conflicts with OpRegion 0x0000000000004D00-0x0000000000004D04 (\IP2) (20170831/utaddress-247)
[    2.745168] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
[    2.745177] ACPI Warning: SystemIO range 0x0000000000004E00-0x0000000000004E3F conflicts with OpRegion 0x0000000000004E00-0x0000000000004E3F (\_SB.PCI0.SM00) (20170831/utaddress-247)
[    2.745194] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver

...

[    7.900173] usb 2-6: device descriptor read/all, error -110
[    8.088072] usb 2-6: new full-speed USB device number 3 using ohci-pci
[   23.704066] usb 2-6: device descriptor read/64, error -110
[   39.320058] usb 2-6: device descriptor read/64, error -110
[   39.428080] usb usb2-port6: attempt power cycle
[   39.932058] usb 2-6: new full-speed USB device number 4 using ohci-pci
[   50.604058] usb 2-6: device not accepting address 4, error -110
[   50.792058] usb 2-6: new full-speed USB device number 5 using ohci-pci
[   61.612059] usb 2-6: device not accepting address 5, error -110
[   61.612096] usb usb2-port6: unable to enumerate USB device

 

Now, when I unplug and replug the FLIRC while the computer is powered on:

> lsusb

Bus 002 Device 006: ID 20a0:0006 Clay Logic

> dmesg

[  743.920674] usb 2-6: new full-speed USB device number 6 using ohci-pci
[  744.162676] usb 2-6: New USB device found, idVendor=20a0, idProduct=0006
[  744.162683] usb 2-6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  744.162687] usb 2-6: Product: flirc
[  744.162690] usb 2-6: Manufacturer: flirc.tv
[  744.348840] hidraw: raw HID events driver (C) Jiri Kosina
[  744.409404] usbcore: registered new interface driver usbhid
[  744.409411] usbhid: USB HID core driver
[  744.508490] hid-generic 0003:20A0:0006.0001: hiddev0,hidraw0: USB HID v1.11 Device [flirc.tv flirc] on usb-0000:00:04.0-6/input0
[  744.516430] input: flirc.tv flirc as /devices/pci0000:00/0000:00:04.0/usb2/2-6/2-6:1.1/0003:20A0:0006.0002/input/input7
[  744.573280] hid-generic 0003:20A0:0006.0002: input,hidraw1: USB HID v1.01 Keyboard [flirc.tv flirc] on usb-0000:00:04.0-6/input1
[  744.574269] hid-generic 0003:20A0:0006.0003: hiddev1,hidraw2: USB HID v1.11 Device [flirc.tv flirc] on usb-0000:00:04.0-6/input2

 

I think this should give you a few good hints as to what is happening here. :-)

Cheers,

Daniel

 

[ajm83]

I think I have the same problem on Win 10.  At boot it says "A USB device has malfunctioned". 

It doesn't respond to keypresses and when I try to run the GUI shows 'disconnected' in the titlebar.  Unplugging and replugging fixes the issue, then it will continue working through sleep and resume, but break again next reboot.

 

Hardware is an old but stable AMD motherboard/CPU with USB 2.0. 

SKU Flirc 2.0 [dori]

GIT HASH 0x93a109d3

 

Is there anything else that will help you debug?  Anything from system event log for example?

 

Thanks

[Wombat18]

Same problem here with Windows 10 since the latest update. Very annoying.

[putefabio]

dont think this will  help, cause i cannot get you any error specifics or data error but here is some printscreens when i turn on computer:

 

https://imgur.com/bAU0ZsY 

https://imgur.com/Wn8nlia

https://imgur.com/TSodr4B

 

basic what is says is: usb device not recognize

 

Edited May 24, 2019 by putefabio

[ajm83]

On 5/16/2019 at 6:14 PM, jason said:

I'm positive it's a firmware issue, but I can't for the life of me reproduce this.

Can you guys post your OS version, your hardware version, whether it's USB 2.0 or 3.0 ports?  Any other information. A picture of device manager when it boots into this 'bad state'. Etc. 

Here is the latest firmware, upload the correct sku for your hardware. Once I see the problem, I'll have a fix pushed in seconds, but there is no reason for you guys to keep waiting anymore. I'm really sorry. 

 

nemo.release.bin 53.19 kB · 2 downloads dori.release.bin 53.06 kB · 2 downloads

@jason Hi buddy,  I'm still struggling with this,  are the attached firmwares older ones which don't have the issue?    Can we flash these without losing our configuration or will we need to reassign buttons etc?

Many thanks