WNSmith Posted February 11, 2018 Report Share Posted February 11, 2018 I am having the same problem. Just received my (metal V2.0) Flirc yesterday. I downloaded and installed the GUI today (3.9.8). After the install I plugged in the Flirc to my Windows 10 64bit (1709 build 16299.192) and after in installed the hardware the GUI still says disconnected. I tried uninstalling the Flirc device from Windows and uninstalling the software and reinstalled as administrator and reinstalled the device but still no go. Help. Quote Link to comment Share on other sites More sharing options...
jason Posted February 12, 2018 Report Share Posted February 12, 2018 5 hours ago, Slaughterhouse said: Hey! Was there a resolution to this thread? I am experiencing this issue. All steps above to troubleshoot have been taken. GUI = v3.9.8 Flirc = v2 (metal) This is happening after I recently moved. The Flirc device has worked on this box previously. This time, when I plugged in the device, I was prompted to do a firmware upgrade, which I did. Since then, the device has been "Disconnected" in the GUI. The GUI installed goes through installing drivers, and Windows appears to finish installing the device when I plug it in. I have uninstalled and reinstalled the device and the GUI. Rebooted, ran everything as administrator, etc. Any help is appreciated! Thanks, D Can you post a log like the user did. Not to worry. I’ll get it working. Quote Link to comment Share on other sites More sharing options...
Slaughterhouse Posted February 12, 2018 Report Share Posted February 12, 2018 Here's the log. flirc_log.txt Quote Link to comment Share on other sites More sharing options...
jason Posted February 12, 2018 Report Share Posted February 12, 2018 30 minutes ago, Slaughterhouse said: Here's the log. flirc_log.txt I didn't see any flirc. You guys don't have the libusbk driver installed, do you? Any chance you guys can do a team viewer session? Quote Link to comment Share on other sites More sharing options...
Slaughterhouse Posted February 12, 2018 Report Share Posted February 12, 2018 I tried to install it as one of the old solutions, but noticed that it's not for this version of the product. I have since uninstalled it, but the device didn't show up before I tried it, either. I can jump on a session. Should I PM you the details? Thanks! Quote Link to comment Share on other sites More sharing options...
jason Posted February 12, 2018 Report Share Posted February 12, 2018 This was different than what this posting originally was. Llooks like this was a bug. I'm pushing an update. Should be posted in about 30 minutes. Infuriated about the bug. Im using hidapi, and am actually jumping on to be a maintainer. For some reason, the interface number for the USB device is showing up as -1, should be 0. Want to pull my hair out. Quote Link to comment Share on other sites More sharing options...
mshockle Posted February 12, 2018 Report Share Posted February 12, 2018 Thank you for this quick fix. I had just built a new rig and was setting everything up and couldn't for the life of me figure out why this wasn't working (I assumed PEBKAC). All the best! Quote Link to comment Share on other sites More sharing options...
WNSmith Posted February 12, 2018 Report Share Posted February 12, 2018 Jason, Thank you for the new version (3.9.9). That has fixed my problem. I was worried since the problems I had with 3.9.8 resulted in a Flirc that was not working at all. All is better now. Quote Link to comment Share on other sites More sharing options...
ExplodingSidewalk Posted February 12, 2018 Report Share Posted February 12, 2018 My issue with Flirc (Metal) Version 2 was not having this device work in a front usb 2.0 or 3.0 port. Windows 10 Pro 64 bit would not recognize nor connect via gui when inserted into my front usb ports. When I used an usb extension cable and used the motherboard usb 2.0 or 3.0 ports it worked as advertised. Quote Link to comment Share on other sites More sharing options...
B3rt Posted April 14, 2018 Report Share Posted April 14, 2018 I have exactly the same problem with latest software and first gen device, see my topic here: I posted here my log and screenshots. Hope you can help Quote Link to comment Share on other sites More sharing options...
Glenn Reimche Posted June 24, 2018 Report Share Posted June 24, 2018 (edited) The app used to work, now suddenly it does not. The (old plastic) Flirc still works and responds to my remote control. But the app insists it's disconnected. Have tried what I could from the usual suggestions here. This may be related to my recent Windows 10 Update to 1803. Edited June 24, 2018 by Glenn Reimche Additional info Quote Link to comment Share on other sites More sharing options...
Glenn Reimche Posted June 24, 2018 Report Share Posted June 24, 2018 After accidentally leaving the app running for a long time, at some point it connected. So I did what I wanted to do, exited the app and restarted it. Same behavior. Disconnected / Not Responding for 4 minutes (I watched it) and then Connected. Quote Link to comment Share on other sites More sharing options...
Taomyn Posted November 10, 2018 Report Share Posted November 10, 2018 Hello, I'm needing to reprogram one of my original plastic (v1?) Flircs (I have tried the two I possess) and needed to install the application on my Windows 10 machine. I'm getting the same as reported above "Disconnected". Drivers look fine. I've attached a log in case it helps. flirc_log.txt Quote Link to comment Share on other sites More sharing options...
cochinada Posted November 27, 2018 Report Share Posted November 27, 2018 (edited) Hi, I have Flirc SE and my GUI also says Disconnected. I'm using Windows 10 Professional after I've upgraded from Windows 7 Professional where all was fine. Flirc is still working but the GUI is not. I've downloaded the latest application from https://flirc.tv/downloads and ran as Administrator. I've also tried Zadig to set the driver to libsublk as I find written on the support pages, all to no avail. I've reinstalled the drivers at least three times. On the flirc log I can see some errors here, namely about a bootloader which i don't see defined anywhere: [D] gui/Flirc/src/main.cpp main(218): --------START OF MAIN--------- [D] gui/Flirc/src/main.cpp main(221): flirc_util version v3.20.4 [3.20.4] [D] gui/Flirc/src/main.cpp main(222): Operating System: Windows [D] lib/libflirc/flirc_driver.c fl_get_sku(1443): pointer to handle is invalidn[V] gui/Flirc/src/mainwindow.cpp stopCurrentOperation(1361): stopping current operation [V] gui/Flirc/src/mainwindow.cpp stopCurrentOperation(1375): got to the end [D] gui/Flirc/src/mainwindow.cpp device_disconnected(268): Device disconnected [D] gui/Flirc/src/advanced_window.cpp update_fields(296): disabling all the menus [E] gui/Flirc/src/device_log.cpp update_fields(139): updating fields, present: 0gui/Flirc/src/mainwindow.cpp display_fw_version(307): no device connected[V] gui/Flirc/src/mainwindow.cpp checkHardwareStatus(335): checking status[D] lib/libflirc/common/flirc_transport.c fl_open_hid(124): trying to open bootloader device[V] lib/libtransport/hid.c hid_dev_open(330): Device 20A0:5 not found[V] lib/libtransport/transport.c dev_open(88): no device found[V] lib/libflirc/common/flirc_transport.c _fl_open_libhid_btldr(56): no hid device found[D] lib/libflirc/common/flirc_transport.c fl_open_hid(130): trying to open main device[D] lib/libflirc/common/flirc_transport.c _fl_open_libhid_app(92): trying to open 0x20A0, 0x0006[V] lib/libtransport/hid.c hid_dev_open(330): Device 20A0:6 not found[V] lib/libtransport/transport.c dev_open(88): no device found[V] lib/libflirc/common/flirc_transport.c _fl_open_libhid_app(94): no hid device found[V] lib/libflirc/common/flirc_transport.c fl_open_hid(136): no device found[D] lib/libflirc/common/flirc_libusb.c fl_open_libusb(147): trying to open bootloader device[V] lib/libtransport/transport.c dev_open(80): no device found[V] lib/libflirc/common/flirc_libusb.c _fl_open_libusb_btldr(76): Bootloader v2 not found: PID: 0x0002[V] lib/libtransport/transport.c dev_open(80): no device found… Please help me. flirc symptoms.zip Edited November 27, 2018 by cochinada attaching logs and print screens Quote Link to comment Share on other sites More sharing options...
lordduckstein Posted November 29, 2018 Report Share Posted November 29, 2018 Hello Support, the GUI 3.20.4 with Flirc Streacom ST-FLIRC-SE don't work in Windows 10 Pro. It say disconnected. I can't activate the debug-log too. The driver is working, because my old configuration that is programmed works fine. Thanks Michael Quote Link to comment Share on other sites More sharing options...
cochinada Posted December 4, 2018 Report Share Posted December 4, 2018 (edited) Is this forum the only way to get support about this product? Clearly this is not working. It's a shame because it's a good product but customer service leaves a lot to be desired. Edited December 5, 2018 by cochinada Quote Link to comment Share on other sites More sharing options...
lordduckstein Posted January 16, 2019 Report Share Posted January 16, 2019 (edited) Hello forum, After we received no support. I found a short-term solution to our problem. It is hard, but it helps until a software update solves the problem. You create a previous WIN version with a USB stick, e.g. 8.1 with WinToUSB. Start the newly created system via the BIOS. There you can quickly install the Flirc software and program the FLIRC-SE. The program is maintained !!! After changing the boot menu to your Win 10 system in the BIOS again. Voila, the new programming is still there. CU Michael Edited January 16, 2019 by lordduckstein Quote Link to comment Share on other sites More sharing options...
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