Hi all,

 

Trying to get this setup on a new MSI Cubi running Windows 10 Home 64-bit and the software (2.0.0) only says the Flirc is disconnected. I have reinstalled the software several times, rebooted, tried all of the other USB ports (all 3.0), uninstalled the device and drivers, updated the driver manually, updated the driver to 3.0.7.0 via ZADIG, but no luck with anything.

Under Device Manger, both the flirc and the HID Keyboard Device show up without any issues, but the software just insists that it is not connected.

I have another WIndows 10 laptop and the issue is exactly the same on that system as well. What can I do? 

Are you using the new metal Flirc, or the first version?

Hi Jason,

 

I just purchased it about 2 weeks ago from Amazon but it appears to be the old clear plastic one.

https://www.amazon.ca/gp/product/B00BB0ETW8/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Edited December 10, 20169 yr by Xaan
add Amazon.ca URL

Let's set up a team viewer. It could be a mistake in the version 2.0.0 software that I'm unable to reproduce. But this was one of my biggest gripes with the original version. I'm a bit limited with the hardware, and the new version operates completely driverless. None of this bullshit. In fact, PM me. Help me try and uncover what's wrong with this so I can issue a software update, and I'll send you the new one on the house.

Having the same issue here on Windows 10 computer.  Let me know if you still need someone to be a guinea pig.

 

Thanks

Gabe

2.0.1 fixed it, glad you could find what you were looking for. Thanks Jason!

I am still having issues.  With 2.0.1, I get an error message as soon as I run the program, says the program has stopped working.  Have tried fresh install, no change. 

I am still having issues.  With 2.0.1, I get an error message as soon as I run the program, says the program has stopped working.  Have tried fresh install, no change. 

can we set up a team viewer session? If not, at your convenience;

There is a flirc.ini in the installation directory.

Can you change all the false to true, then set the loglevel = 0 ---> loglevel=5

Then can you post the log?
 

Im getting this too (i emailed your seperately but thought i should respond her in case to save time?).

I tried on win10 and win7 with the same results.

 

 

Faulting application name: Flirc.exe, version: 1.0.0.0, time stamp: 0x584cf595

Faulting module name: Flirc.exe, version: 1.0.0.0, time stamp: 0x584cf595

Exception code: 0xc0000005

Fault offset: 0x0002aa80

Faulting process id: 0x22c4

Faulting application start time: 0x01d253f4871d884e

Faulting application path: C:\Program Files (x86)\Flirc\Flirc.exe

Faulting module path: C:\Program Files (x86)\Flirc\Flirc.exe

Report Id: 01dfed9d-f491-401f-a972-d19f176bde7e

Faulting package full name: 

Faulting package-relative application ID: 

 

 

-

System

- Provider       [ Name] Application Error

- EventID 1000       [ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2016-12-11T21:21:26.457791500Z

EventRecordID 2888

Channel Application

Computer Steel

Security

-

EventData

Flirc.exe

1.0.0.0

584cf595

Flirc.exe

1.0.0.0

584cf595

c0000005

0002aa80

22c4

01d253f4871d884e

C:\Program Files (x86)\Flirc\Flirc.exe

C:\Program Files (x86)\Flirc\Flirc.exe

01dfed9d-f491-401f-a972-d19f176bde7e

Im getting this too (i emailed your seperately but thought i should respond her in case to save time?).

I tried on win10 and win7 with the same results.

 

 

Faulting application name: Flirc.exe, version: 1.0.0.0, time stamp: 0x584cf595

Faulting module name: Flirc.exe, version: 1.0.0.0, time stamp: 0x584cf595

Exception code: 0xc0000005

Fault offset: 0x0002aa80

Faulting process id: 0x22c4

Faulting application start time: 0x01d253f4871d884e

Faulting application path: C:\Program Files (x86)\Flirc\Flirc.exe

Faulting module path: C:\Program Files (x86)\Flirc\Flirc.exe

Report Id: 01dfed9d-f491-401f-a972-d19f176bde7e

Faulting package full name: 

Faulting package-relative application ID: 

 

 

-

System

- Provider       [ Name] Application Error

- EventID 1000       [ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2016-12-11T21:21:26.457791500Z

EventRecordID 2888

Channel Application

Computer Steel

Security

-

EventData

Flirc.exe

1.0.0.0

584cf595

Flirc.exe

1.0.0.0

584cf595

c0000005

0002aa80

22c4

01d253f4871d884e

C:\Program Files (x86)\Flirc\Flirc.exe

C:\Program Files (x86)\Flirc\Flirc.exe

01dfed9d-f491-401f-a972-d19f176bde7e

I believe you have the older one, correct? The issue reported above is definitely different. Long story short, I created another sku for a huge company who was looking to partner, and they ended up not moving forward. I repurposed that sku, but gave them a different USB Product ID in the process.

The new 2.0 software has a completely re-written driver model that handles all the device communication. I simply forgot to add the AZ product id when searching for the device. This is why some people have a 'disconnected' state when opening the GUI. There was a substantial amount out there. Completely forgot about it, was about a year and a half ago.

I believe you have the older one, correct? The issue reported above is definitely different. Long story short, I created another sku for a huge company who was looking to partner, and they ended up not moving forward. I repurposed that sku, but gave them a different USB Product ID in the process.

The new 2.0 software has a completely re-written driver model that handles all the device communication. I simply forgot to add the AZ product id when searching for the device. This is why some people have a 'disconnected' state when opening the GUI. There was a substantial amount out there. Completely forgot about it, was about a year and a half ago.

Ah, gotcha!

Yes this from a bit ago.  Is there an older version of the GUI i can use?  (right now it crashes it if it's plugged in)

Im having same issue with newer metal flirc.   Maybe you can email me at jimmy.robicheaux@gmail.com to see if there is newer software to fix this?   Otherwise i have a $20 piece of hardware that does nothing

Im having same issue with newer metal flirc.   Maybe you can email me at jimmy.robicheaux@gmail.com to see if there is newer software to fix this?   Otherwise i have a $20 piece of hardware that does nothing

this is an old post and there should have been an update posted. This might be different. What's going on with yours? Does it just say disconnected all the time? Does it show up in device manager?

Disconnected all the time.  I uninstalled driver and tried to reinstall.  Same issue. 

 

Im trying to get harmony remote to work with 2017 shield 16 gb.  

Disconnected all the time.  I uninstalled driver and tried to reinstall.  Same issue. 

 

Im trying to get harmony remote to work with 2017 shield 16 gb.  

Try right clicking the app and running as administrator. 

If that doesn't work, go to the Installation directory, drag flirc.exe to the desktop along with flirc.ini. Open up the flirc.ini and change the 0->5 and all the 'false' words to 'true'.

A log should be put on your desktop after running the application. Post that log and I'll take a look.

Disconnected all the time.  I uninstalled driver and tried to reinstall.  Same issue. 

 

Im trying to get harmony remote to work with 2017 shield 16 gb.  

I've got another thing we can try if that didn't work. Hoping to hear back from you.

 

Windows 10 Pro 64 bit

FLIRC GUI Disconnected / Disconnected (Not Responding)

Latest version of Flirc.exe as of 07/15/2017.  Flirc USB Version 2 (metal).

Thanks for your help

 

flirc_log.txt

2 minutes ago, ExplodingSidewalk said:

Windows 10 Pro 64 bit

FLIRC GUI Disconnected / Disconnected (Not Responding)

Latest version of Flirc.exe as of 07/15/2017.  Flirc USB Version 2 (metal).

Thanks for your help

 

flirc_log.txt

You need to remove the libusbk driver, it's only needed for the first generation. The second generation doesn't need any drivers.

Metal FLIRC USB Version purchased from Amazon.com.

Completely removed all drivers and software FLIRC related from Windows 10 Pro 64 bit.

Plugged FLIRC USB into multiple USB ports no drivers needed per post.

Results:  SAME AS PREVIOUS

 

FLIRC Log File

flirc_log.7z

Just now, ExplodingSidewalk said:

FLIRC Log File

flirc_log.7z

let's do a team viewer, let me know if you have time today.

 

What do you need me to do?

Chris

 

22 minutes ago, ExplodingSidewalk said:

What do you need me to do?

Chris

 

Grab a copy of teamviewer, and pm me your session ID

 

Okay give me a couple of seconds.

Chris

Hey!

Was there a resolution to this thread? I am experiencing this issue. All steps above to troubleshoot have been taken.

GUI = v3.9.8

Flirc = v2 (metal)

This is happening after I recently moved. The Flirc device has worked on this box previously. This time, when I plugged in the device, I was prompted to do a firmware upgrade, which I did. Since then, the device has been "Disconnected" in the GUI. The GUI installed goes through installing drivers, and Windows appears to finish installing the device when I plug it in.

I have uninstalled and reinstalled the device and the GUI. Rebooted, ran everything as administrator, etc. Any help is appreciated!

Thanks,

D