jason

Can you find the pronto codes for it?

What?

I see, they are very similar. I have new firmware that will address this, but I unfortunately don't have much time until some of these remote issues are taken care of. Are the batteries okay in the remote?

It's just me, and I'm really overwhelmed with the remote release. To confirm, UPOK is just the okay key?

I think I have something that should fix this.

PM me your IP address, and we can try and find the crash log in sentry.

Try doing it again, but do not auto-update. Leave it on 5726

I have moved my chair back and forth and still have not been able to reproduce it. Was it side to side or towards and away?

you are using the same build? Anything different in processes? What happens if you move your chair back 4 feet?

I think so.

So right now, you are on a working system, and can't break it yet. Is that correct?

You would not update. So the updates are automatic on this 'one' channel that we are testing. But the future updates will break things. So ignore that.

It must be related to that build, and one of the uninstalls you did. Can you clarify what you mean about prompted update, the skipapp? Can you post a screenshot?

Hang on, could be nothing. When you are on the new user account, you should use the following build: 5276

Another idea. Create a new account. Print running processes. Cause it to fail (unplug/plug). Print processes again. Diff

Does windows event manager show anything suspicious after the new account was created and then when it started to fail?

Yeah. Let’s connect with all team viewer. I’ll be at the office in about 45

I’m a bit confused. Have you narrowed it down to these two pieces of software? Honestly I can solve this if you put a machine in front of me. It’s just a matter of trial and error. Maybe changing my HID report to confuse windows and not claim my device. Or figure out how to write a custom driver that just tells windows and other programs to fuck off. But I still don’t know if this is the problem. I've shipped 300. There are others who wrote in not participating here, but only a few. Of all shipped, some people had macs. I stopped shipping when this started as it became clear it was a problem.

Got it, thank you.

Can you export your configuration, attach here? Is there one button inparticular that is problematic?

@Fardi273I'm stuck. I'm not sure what I'm looking at. Can you separate these. Can you create two distinct files. One with CH down skip. One with Channel down original. And also attach your configuration, specify which device is giving you the problem?

Can you go to remote manager, export your config, and post that? I'm having a bit of trouble reproducing this.

Can you save your config and post it, I'll take a look, repeat, and fix it.

anyone have a mac? Let's grab the logs off the remote. I'll get this fixed in the next update.

@AeroCluster@sWRbQTFGSIAWare you able to try this?