Whiznot Posted February 23, 2015 Report Share Posted February 23, 2015 (edited) Please help. I received my Flirs case today and discovered that the 8mm screws that were included are too short to engage any threads. I can leave off the Flirc's base and simply screw my RPi B+ to the top of the case but once the base is added the screws don't match. I think the screws need to be around 11-12mm in order to engage the threads. Edited February 23, 2015 by Whiznot Quote Link to comment Share on other sites More sharing options...
jason Posted February 24, 2015 Report Share Posted February 24, 2015 Please reach out: flirc.tv/contact It's a problem with the cases, and I'll send you a new one. It's a problem on the manufacturing line that effects a small portion of cases. I'm still working with them to better identify it. Very sorry for the inconvenience Quote Link to comment Share on other sites More sharing options...
Whiznot Posted February 24, 2015 Author Report Share Posted February 24, 2015 Thanks for the prompt reply. I sent an email with my email address and my home address. Cheers. Quote Link to comment Share on other sites More sharing options...
brian.depp Posted February 26, 2015 Report Share Posted February 26, 2015 Hi Jason, I ordered mine through Amazon & have the same issue as described. Amazon currently doesn't have any in stock to replace. As you requested, I went to: flirc.tv/contact & filled out the form for assistance. Thanks! Quote Link to comment Share on other sites More sharing options...
Whiznot Posted February 27, 2015 Author Report Share Posted February 27, 2015 Jason, Thanks for the email update. And thanks for both of your great products. Quote Link to comment Share on other sites More sharing options...
Whiznot Posted March 2, 2015 Author Report Share Posted March 2, 2015 Today I received a replacement for the case that wouln't accept 8mm screws. Thank you very much for the extremely fast service. All is well. Cheers. 1 Quote Link to comment Share on other sites More sharing options...
brian.depp Posted March 4, 2015 Report Share Posted March 4, 2015 Jason, I got my replacement case the other day & the screws went in with no problems this time. As Whiznot said, thank you so much for the very fast delivery of the replacement!! I love the sturdy design of the case. 1 Quote Link to comment Share on other sites More sharing options...
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