2023 Amazon FireTV 4K Max v2 no longer works with Flirc

[AzJazz]

Hi - I just bought the newest 2023 FireTV 4k Max v2 on the Black Friday sales.

While it appeared to work properly with my old Flirc at first, I noticed that it doesn't work 100% of the time. For example, the "OK" button works most of the time, but it doesn't work at all in the Sling TV application. When I switched my new v2 FireTV stick with our FireTV 4K Max v1 stick, Sling TV works perfectly when the OK button is pressed.

Is there anything I can do to fix it?

[jason]

41 minutes ago, AzJazz said:

Hi - I just bought the newest 2023 FireTV 4k Max v2 on the Black Friday sales.

While it appeared to work properly with my old Flirc at first, I noticed that it doesn't work 100% of the time. For example, the "OK" button works most of the time, but it doesn't work at all in the Sling TV application. When I switched my new v2 FireTV stick with our FireTV 4K Max v1 stick, Sling TV works perfectly when the OK button is pressed.

Is there anything I can do to fix it?

Is that the only app that doesn’t work? Only the okay button and only on one version of the firetv?

[aesalazar]

I am also experiencing this with the 2023 FireTV Max "Gen 2".  I have the Gen 1 and it works flawlessly with it.  Seems to be certain screens that do it.  The easiest example is the password screen prompt.  If you have your FTV's parental controls turned on, it will prompt for a pin when you go into something like notifications - Main Screen Setup (cog wheel all the way to the right) -> Notifications.  Navigating to the works fine including using the ok/select button to enter Notification.  It then shows the "Enter Prime Video PIN" screen with the option to enter 1 (up), 2 (right), 3 (down), 4 (left) and 0 (ok/select).  All work except the ok/select button.

I can do more testing if needed.

Ernie

[aesalazar]

HI Guys.  Any progress on this?  I would really like to use the new Fire device with it.

[QA_tester]

Hello. 

It is happening to me with other apps from this specific device. 

The OK buttons works inside FireTV menus and official apps, but any external app is experiencing this issue. 

I understand that it is "only" one button on one device, but the most important one to achieve anything. 

Is there a way we could help troubleshoot? 

Edited February 9, 2024 by QA_tester

[aesalazar]

@jason Any chance you can take a look at this?

[jason]

2 hours ago, aesalazar said:

@jason Any chance you can take a look at this?

yeah, I'm going to look at it this week

[aesalazar]

Hi @jason.  DId you get a chance to look at this?

[tyers]

Just to add a +1 seeing this issue. 
I’m using a flirc firetv edition with a harmony remote, but the enter/ok button does not work in some specific applications.

its working fine within the main device menus and most other apps.

so either the issue is with the firetv itself, or some apps are not responding to the same remote codes.

@jason did you ever get to the bottom of this with your previous investigation?