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Skip 1s with USB not controlling NVidia Shield

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All I do is use my Shield. It's for Plex, netflix, other TV services. So I setup an activity and the TV and soundbar respond, but the Shield doesn't. I have the USB dongle in the Shield. Is there anything else I need to do to get the Shield to work?  Do I have to configure the remote to know there is a USB?  Configure the shield somehow? I've been through all the shield setting screens.

 

Thank you.

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