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Defective remote; no word back from "customer support"

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I think that my remote is defective and sent support a ticket but have not heard back. At what point should I contact the BBB and also reverse charges on my order?

Edited by pope3909

Just now, pope3909 said:

I think that my remote is defective and sent support a ticket but have not heard back. At what point should I contact =the BBB and reverse charges on my order?

I'm one person, if I missed your email, I'm sorry. If you'd like help with something, please put an appropriate forum title and question, and I can help there and it can benefit others.

  • Author

I'd like for someone to answer my email about my defective product so that I don't have to resort to trying to get someone's attention in the forum. 

Edited by pope3909

2 hours ago, pope3909 said:

I'd like for someone to answer my email about my defective product so that I don't have to resort to trying to get someone's attention in the forum. 

I have no email from you. Please email support at flirc dot tv.

All other emails you may have responded too, like a receipt, are do not reply. They don't go anywhere.

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