Hi guys, I'm having difficulty setting up my Philips TV remote for use with a Win 11 machine running Kodi - specifically, the arrow controls and OK button. When I try to map these controls, they seem to alternate during use for some reason. So, pressing Up will ether either result in Up or OK, Left either Left or Right, Right either Right or Left, and Down either Down or nothing.

Any advice appreciated!

31 minutes ago, pen2paper said:

Hi guys, I'm having difficulty setting up my Philips TV remote for use with a Win 11 machine running Kodi - specifically, the arrow controls and OK button. When I try to map these controls, they seem to alternate during use for some reason. So, pressing Up will ether either result in Up or OK, Left either Left or Right, Right either Right or Left, and Down either Down or nothing.

Any advice appreciated!

Can you go to advanced->device logging. Enable IR debugging. Press and hold one problematic button. Pause, and do the same with the other? Attach your logs, let me take a look.

Log attached

my_flirc_log.txt

Also, the app seems to be locking up quite a bit. It hasn't crashed yet, but becomes unresponsive after a few button inputs.

It's a bit unclear which buttons you were pressing in the log, it looks like more than one. 

Let's do this. Clear the log, Press and hold up. Stop the log, save this to a file called up.txt. Do the same with okay. Let's keep the buttons separate.

Thanks for the help.

Thanks, Jason - new file attached

Up.txt

Just now, pen2paper said:

Thanks, Jason - new file attached

Up.txt 4.79 kB · 1 download

Sorry, can you also do one with the okay key (the one that seems to overlap)

UPOK.txt

This log is just OK being held

JustOK.txt

If there's anything else I can do, please let me know - thanks again

May I ask, is there a more direct way to contact Support regarding this? I just cannot understand why I cannot get the remote to properly pair.

It's just me, and I'm really overwhelmed with the remote release. To confirm, UPOK is just the okay key?

I see, they are very similar. I have new firmware that will address this, but I unfortunately don't have much time until some of these remote issues are taken care of. Are the batteries okay in the remote?

Hi Jason, apologies. I tried one log alternating Up and OK and one with just OK being pressed, but I see that it is unavailable. Here are some new logs with just the OK button and just the Up button being held down...

Batteries are fine.

OKButton_Hold.txt

UpButton_Hold.txt

Looking at the logs... is it usual behaviour for the device to disconnect and reconnect like this? The app seems to freeze up quite regularly - wonder if this is why. The black plastic cap was loose when I purchased the device but attached during testing. Faulty potentially?

Also, is there a rough ETA on the new firmware, as I have a finite amount of time to return the device if it is not expected to work with my system. Thank you again.

Checking in on the logs, Jason. Any suggestions? I'd really appreciate any help you might be able to provide in getting my remote functionality back. Frustratingly close to everything working as required! Have changed the batteries but no difference. The Flirc USB seems to be disconnecting and reconnecting often causing the app to freeze.

I know you're busy Jason, but any ideas would be greatly appreciated.