pen2paper Posted January 18, 2023 Report Posted January 18, 2023 Hi guys, I'm having difficulty setting up my Philips TV remote for use with a Win 11 machine running Kodi - specifically, the arrow controls and OK button. When I try to map these controls, they seem to alternate during use for some reason. So, pressing Up will ether either result in Up or OK, Left either Left or Right, Right either Right or Left, and Down either Down or nothing. Any advice appreciated! Quote
jason Posted January 18, 2023 Report Posted January 18, 2023 31 minutes ago, pen2paper said: Hi guys, I'm having difficulty setting up my Philips TV remote for use with a Win 11 machine running Kodi - specifically, the arrow controls and OK button. When I try to map these controls, they seem to alternate during use for some reason. So, pressing Up will ether either result in Up or OK, Left either Left or Right, Right either Right or Left, and Down either Down or nothing. Any advice appreciated! Can you go to advanced->device logging. Enable IR debugging. Press and hold one problematic button. Pause, and do the same with the other? Attach your logs, let me take a look. Quote
pen2paper Posted January 18, 2023 Author Report Posted January 18, 2023 Log attached my_flirc_log.txt Quote
pen2paper Posted January 18, 2023 Author Report Posted January 18, 2023 Also, the app seems to be locking up quite a bit. It hasn't crashed yet, but becomes unresponsive after a few button inputs. Quote
jason Posted January 18, 2023 Report Posted January 18, 2023 It's a bit unclear which buttons you were pressing in the log, it looks like more than one. Let's do this. Clear the log, Press and hold up. Stop the log, save this to a file called up.txt. Do the same with okay. Let's keep the buttons separate. Thanks for the help. Quote
pen2paper Posted January 18, 2023 Author Report Posted January 18, 2023 Thanks, Jason - new file attached Up.txt Quote
jason Posted January 18, 2023 Report Posted January 18, 2023 Just now, pen2paper said: Thanks, Jason - new file attached Up.txt 4.79 kB · 1 download Sorry, can you also do one with the okay key (the one that seems to overlap) Quote
pen2paper Posted January 18, 2023 Author Report Posted January 18, 2023 This log is just OK being held JustOK.txt Quote
pen2paper Posted January 19, 2023 Author Report Posted January 19, 2023 If there's anything else I can do, please let me know - thanks again Quote
pen2paper Posted January 20, 2023 Author Report Posted January 20, 2023 May I ask, is there a more direct way to contact Support regarding this? I just cannot understand why I cannot get the remote to properly pair. Quote
jason Posted January 20, 2023 Report Posted January 20, 2023 It's just me, and I'm really overwhelmed with the remote release. To confirm, UPOK is just the okay key? Quote
jason Posted January 20, 2023 Report Posted January 20, 2023 I see, they are very similar. I have new firmware that will address this, but I unfortunately don't have much time until some of these remote issues are taken care of. Are the batteries okay in the remote? Quote
pen2paper Posted January 20, 2023 Author Report Posted January 20, 2023 Hi Jason, apologies. I tried one log alternating Up and OK and one with just OK being pressed, but I see that it is unavailable. Here are some new logs with just the OK button and just the Up button being held down... Batteries are fine. OKButton_Hold.txt Quote
pen2paper Posted January 20, 2023 Author Report Posted January 20, 2023 Looking at the logs... is it usual behaviour for the device to disconnect and reconnect like this? The app seems to freeze up quite regularly - wonder if this is why. The black plastic cap was loose when I purchased the device but attached during testing. Faulty potentially? Quote
pen2paper Posted January 20, 2023 Author Report Posted January 20, 2023 Also, is there a rough ETA on the new firmware, as I have a finite amount of time to return the device if it is not expected to work with my system. Thank you again. Quote
pen2paper Posted January 23, 2023 Author Report Posted January 23, 2023 Checking in on the logs, Jason. Any suggestions? I'd really appreciate any help you might be able to provide in getting my remote functionality back. Frustratingly close to everything working as required! Have changed the batteries but no difference. The Flirc USB seems to be disconnecting and reconnecting often causing the app to freeze. Quote
pen2paper Posted January 29, 2023 Author Report Posted January 29, 2023 I know you're busy Jason, but any ideas would be greatly appreciated. Quote
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