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I've googled this problem, and there is no single solution. From rolling back drivers, to new cables, disabling to re-enabling the device. It's all over the place. My favorite is: "I fixed it!", and then I can only imagine microsoft killed them because there is no fucking follow-up.

Just tossing my results in here for information's sake:

Let's try this. Take a can of gasoline, carefully pour it on the computer, light it on fire, and call a priest, because the fucking thing must be possessed by the devil.

PMed you tracking info.

No problem and really thanks so much for the help and patience to you and to all.

Okay, this is a bit of a process, and I'll describe what we've done. We've taken windows demo USB apps and we've wrapped our device into it so that we can use their code and framework to see if we can open the remote using their code. There are two approaches windows takes, HID and USB devices. We made an app for each. I could not sign their app using their certificate so what we are asking is for you to do the following for each of the apps: HID Download the app here Unzip and run `Install.ps1` (This installs a self signed certificate for the app) If successful, you should be able to run CustomHidDeviceAccess_1.0.0.0_x86_x64_arm_Debug.appxbundle by double clicking You should see a box, 'Select a Hid Device'. If you see our device in there, select and click `connect`. If connected successfully, you will see some text at the bottom of the window that says, "Currently connected to: \\...." If it failed, it should give us an error code, please let us know what that is. USB Download the app here Unzip and run `Install.ps1` (This installs a self signed certificate for the app) If successful, you should be able to run CustomUsbDeviceAccess_1.0.4.0_x86_x64_arm_Debug.appxbundle by double clicking You should see a box, 'Select a USB Device'. If you see our device in there, select and click `connect`. If connected successfully, you will see some text at the bottom of the window that says, "Currently connected to: \\...." If it failed, it should give us an error code, please let us know what that is. ---- Only one of these apps should list our device, and not the other. I'm sorry for these mundane tasks that feel endless, believe me, I'm trying to push us past this as quickly as possible and may have a lead on a laptop I can purchase to reproduce this.

My interpretation is that these feature unlocks extra 4 buttons to use for any task. Currently I'm using the color wheel to change my onkyo receiver's inputs: blueray, game, set-top box. How to do that: follow guide in the app. On right side, there's help video. It involves dragging circles into color wheel.

I just wanted to say thank you for making a great remote!! I've purchased 3(so far) and am extremely impressed. They will be replacing Harmony devices. The one thing that really blew me away was the fact that the Skip 1s was able to power off my 75" Sony TV where the Harmony would not work at all even after learning from the Sony remote. I do have one feature request for SkipApp. Please add a menu to switch between different remote profiles, as in Living Room Remote, Bedroom Remote, Family Room Remote, Office Remote, etc. I'm using it on my Mac Mini M1 and don't see a way to switch at this time.