New Purchase - Windows 10 (and 11) - Cant get Remote Conencted, nor updated

[HTPC_ThatAintMe]

Hi There

I recieved today my new Skip remote. Starting to pull my hair out after 5 hours of troubleshooting.

I've tried on 3 different Windows devices (2x Windows 11 and a Windows 10) - same issue:  I download the Windows Software, and it installs, but when I run the setup routine and plug in the remote via USB, it wont recognise anything. (although I can see that Windows sees the device in Device Manager).

I read here in the Forum that there is a workaround by exporting a profile (CBOR) from the Config Software and then uploading the profiles using a seperate custom tool so I tested this, but I run into further problem:

 The profile updater/injection tool (for lack of a better word)  comes up with an error saying "Device in Bootloader" and prevents me from clicking SYNC.

My questions:

1. Are there any other workarounds? (I can't find them in the forum)
2. Am I doing something wrong?
3. Even if I get this working, how am I meant to record inputs from other remotes (this feature requires that the software recognises the Skip remote via usb).

Currently, I can't do anything with the remote.

Any help would be appreciated.

Edit;

I have just borrowed a friend's Apple laptop and I wasn't able to open the app, the DMG just crashes...

Edit 2.0:

Just adding (having read the many other posts); I do not have Steam installed, nor any logitech software, so those issues don't exist on my side.

Edit 3.0:

I'm beginning to think this remote was bricked from the get go...  As soon as I put the batteries in the remote when I took it out of the packaging the red lights blinked 3 times... I had originally thought this was normal behaviour, but looking at videos online, other people's remotes made many colours..

I also see that Windows says it is stuck in "DFU Mode" - does that mean there is no firmware on my remote??

I am trying to download a firmware updater on this forum but all links are broken (!)..

Some help from somebody would be appreciated.


 

Edited January 10 by HTPC_ThatAintMe
additional info

[HTPC_ThatAintMe]

@jason - you seem to be the man around here, can you help? (please start from my 3 "Edits" above, they provide the latest).

[HTPC_ThatAintMe]

Bump?

 

[jason]

Can you message me here, let's set up a way to real time chat so we can solve this together. I test them all out before sending, do you remember the app working at all? 

If you open the app, enable admin mode in the 3 dots, accessibility, and go to the wrench tab. there is a log tab there, go to the log folder. Send those logs over. I'm thinking it failed an update, but worked initially.