Hi,
We've been happily using the remote for a couple months now and it's honestly been great.
Unfortunately, as the title says, I've run into a problem and can't seem to troubleshoot my way out of it.
We just purchased a new tuner box and I wanted to add it to the remote. Since the box wasn't on the list, it needed to be added like our projector. Not a problem, except the record button was greyed out on the app.
I haven't updated the software since I got the remote - so I decided install the latest beta.
The record button was still greyed out, and I wasn't prompted to update the software - so I followed the linked instructions.
That didn't work, so I tried the manual firmware update. I looked away from the updater after starting it, and it said disconnected, so I figured it was done.
Unfortunately, I forgot to put the batteries back in before running the updater.
I'm not sure if that caused the problem, but since then I have not been able to connect to the remote.
Connecting it to a computer does not show that a device is connected - i have tried two windows computers and a linux machine. I have tried a couple different USB cables. Nothing doing.
With batteries in the light blinks red three times when a button is pushed.
When plugged into the computer without batteries, the light blinks red three times when a button is pushed. But the computer shows no indication that a device has been connected.
Did I fry something inside, or is it stuck in some weird bootloop?
Thanks in advance for your help.
Dan
