I say this as politely as possible, and I do recognize that the question is answered... but: 1. When your product box includes no instructions or even a web link to download the software, something is wrong. 2. When the software AND website offer no indication that the new version has any feature differences, something is wrong. 3. When the new version of product exhibits the exact same issues as a previous version and has no fixes EVEN THOUGH THE PREVIOUS VERSION DOES, something is wrong. 4. When the company responds that the new algorithm "definitely needs some tweaks", something is wrong. 5