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Skip 1s stuck in DFU mode


guyman

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Hey, just received my Skip 1s unit, and upon trying to sync it the first time, I got this error:
image.png.31ebd91b1f5781eea2ec63715157595b.png

I have the driver, restarted the software, pulled the batteries, unplugged and replugged, rebooted the pc. If I open the admin panel, I noticed that it seems to be stuck in DFU mode. Under windows, in the Admin panel I see that if I click connect, there is an Error 414.

image.thumb.png.bed3f825b0846ab244f57f1dca3317c7.png

I was going to try and manually flash the firmware, however the SkipUpdate tool linked here leads to an AccessDenied page. I read other posts on the forum, and saw that the Logitech LampArray service can cause issues, however it seems to be already disabled for me.

I then tried to use SkipApp under Debian (VMware). I get farther than the error 414, however, upon syncing I receive:

 

image.thumb.png.08e344c1eb9edc38340aaf1673de7918.png

 

Anything I can do to get out of DFU mode, or is this a faulty unit?

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After playing around a bit, I tried on a physical Linux machine with the same issue, but when I tried a Mac, I was invited to update the firmware and the remote is working now. Windows is still not working, but I am able to program keys from Linux now.

I think that regardless, it should be verified that Linux and Windows are capable of flashing the firmware on these devices. I understand that UWP is causing some issues on the development side, but I think that if this is the case at the bare minimum there needs to be a simple Win32 application (like SkipUpdate) that can get you out of a jam. UWP has been an endless headache for me and many others, in general, even outside of Flirc, so to be locked into it seems counterproductive on a new/beta product like this remote. I don't plan on keeping this Mac much longer, so if I am unable to flash the firmware without one, that may be a deal breaker.

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