[Windows 10 - Flirc Disconnected]

Is this forum the only way to get support about this product? Clearly this is not working.

It's a shame because it's a good product but customer service leaves a lot to be desired.

[Windows 10 - Flirc Disconnected]

Hi,

I have Flirc SE and my GUI also says Disconnected.

I'm using Windows 10 Professional after I've upgraded from Windows 7 Professional where all was fine. Flirc is still working but the GUI is not.

I've downloaded the latest application from https://flirc.tv/downloads and ran as Administrator.

I've also tried Zadig to set the driver to libsublk as I find written on the support pages, all to no avail.

I've reinstalled the drivers at least three times.

On the flirc log I can see some errors here, namely about a bootloader which i don't see defined anywhere:

[D] gui/Flirc/src/main.cpp main(218): --------START OF MAIN---------
[D] gui/Flirc/src/main.cpp main(221): flirc_util version v3.20.4 [3.20.4]
[D] gui/Flirc/src/main.cpp main(222): Operating System: Windows
[D] lib/libflirc/flirc_driver.c fl_get_sku(1443): pointer to handle is invalidn[V] gui/Flirc/src/mainwindow.cpp stopCurrentOperation(1361): stopping current operation
[V] gui/Flirc/src/mainwindow.cpp stopCurrentOperation(1375): got to the end
[D] gui/Flirc/src/mainwindow.cpp device_disconnected(268): Device disconnected
[D] gui/Flirc/src/advanced_window.cpp update_fields(296): disabling all the menus
[E] gui/Flirc/src/device_log.cpp update_fields(139): updating fields, present: 0
gui/Flirc/src/mainwindow.cpp display_fw_version(307): no device connected
[V] gui/Flirc/src/mainwindow.cpp checkHardwareStatus(335): checking status
[D] lib/libflirc/common/flirc_transport.c fl_open_hid(124): trying to open bootloader device
[V] lib/libtransport/hid.c hid_dev_open(330): Device 20A0:5 not found
[V] lib/libtransport/transport.c dev_open(88): no device found
[V] lib/libflirc/common/flirc_transport.c _fl_open_libhid_btldr(56): no hid device found
[D] lib/libflirc/common/flirc_transport.c fl_open_hid(130): trying to open main device
[D] lib/libflirc/common/flirc_transport.c _fl_open_libhid_app(92): trying to open 0x20A0, 0x0006
[V] lib/libtransport/hid.c hid_dev_open(330): Device 20A0:6 not found
[V] lib/libtransport/transport.c dev_open(88): no device found
[V] lib/libflirc/common/flirc_transport.c _fl_open_libhid_app(94): no hid device found
[V] lib/libflirc/common/flirc_transport.c fl_open_hid(136): no device found
[D] lib/libflirc/common/flirc_libusb.c fl_open_libusb(147): trying to open bootloader device
[V] lib/libtransport/transport.c dev_open(80): no device found
[V] lib/libflirc/common/flirc_libusb.c _fl_open_libusb_btldr(76): Bootloader v2 not found: PID: 0x0002
[V] lib/libtransport/transport.c dev_open(80): no device found
…

Please help me.

flirc symptoms.zip