One problem i had with my harmony one remote was in using the harmony setup software. For some reason the buttons weren't actually being assigned to physical buttons on the remote - only appearing within the device menu. After I went back in and fixed that, assigning commands to hard buttons on the remote -it worked fine..
Don't know if I'm doing something (or have done something) wrong
in General Questions
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One problem i had with my harmony one remote was in using the harmony setup software. For some reason the buttons weren't actually being assigned to physical buttons on the remote - only appearing within the device menu. After I went back in and fixed that, assigning commands to hard buttons on the remote -it worked fine..
What i did to get things up and running: https://www.amazon.com/gp/customer-reviews/R10KH5OSDU2MGZ/