[[Solved] Skip App 0.9.80 - Crashes on adding device in Windows 11]

On 7/15/2023 at 2:41 PM, jason said:

This version is imminent with a ton of refactoring, please try it and let me know:

Windows and Mac

 

0.9.94 works perfectly! Many thanks to you and your team.

[[Solved] Skip App 0.9.80 - Crashes on adding device in Windows 11]

No luck with 0.9.90 either

[[Solved] Skip App 0.9.80 - Crashes on adding device in Windows 11]

2 hours ago, jason said:

Thanks for all the info. Have you ever run a previous version? If you have, make sure you fully remove it, and delete any folder in user data if it's left there and re-install. I know way back we made some changes that started freaking out some newer builds. Let me know.

No, this was a fresh install of 0.9.80 on a fresh install of Windows 11. I did delete the folder in %localappdata%/packages and uninstalled / rebooted / reinstalled 0.9.80 with the same result.

[No way to scroll list of available buttons in button mapping (0.9.80)]

I ran into this issue as well on Windows 10 - mainly because mouse I was using didn't have a working scroll wheel. Connecting a mouse with a scroll wheel worked, but it'd be nice if there was a scroll bar in this screen.

[[Solved] Skip App 0.9.80 - Crashes on adding device in Windows 11]

The Skip App crashes immediately on selecting a device in the "Setup New Device" step on Windows 11. It doesn't appear there is anything in the flirc log (Attached), but there is an error in the event log referencing "ucrtbase.dll" - I've attached it to the post. The screenshot is the last screen I can see, hitting "Continue" crashes the app. Fresh setup, no remote connected but the same occurs with a remote connected. I downloaded Skip App 0.9.70 and that one also crashes.

I can confirm it works fine on Windows 10, though I wasn't able to download the linux build off the downoad page to test that - it just said unauthorized.

Device Specifications:

Device name    FRAMEWORK
Processor    12th Gen Intel(R) Core(TM) i7-1260P   2.10 GHz
Installed RAM    16.0 GB (15.7 GB usable)
Device ID    47772494-7C60-4645-8252-D35AFA5FCB0B
Product ID    00331-90000-00001-AA644
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 11 Pro N
Version    22H2
Installed on    ‎2023-‎06-‎18
OS build    22621.1848
Experience    Windows Feature Experience Pack 1000.22642.1000.0

flirc20230624.log Skip 1s Crash.evtx

[Skip 1S delivery?]

On 6/4/2023 at 4:25 PM, jason said:

I'm sorry, it's been increasing

You are awesome and completely validated. I'm really sorry. It's been really rough. I'm working with a huge supplier and I'm lucky they are working with me, but I'm at their mercy. Dates are meaningless to them. I get promised a date, we go past it, they claim there is a problem, we solve it, then it's something else, like a defect in a part made, we solve it. I'm shipping again, I started two weeks ago. They should have sent all 3,500 at once, but they are a bunch of fuckheads and I'm getting them in small batches. I'm sending the same day they come out, and I have shipped 300 since this started a couple of days ago. I'm being promised another 2,000 will be ready to ship to me on Tuesday. I believe they will this time because they were waiting on USB cables they forgot to order, and I know they have them from the supplier because I escalated directly with them. Last shipment was received in about 4-5 days.

They got the cables, they have them in the boxes, and we have a pick up scheduled. But I've held my breath before.

Since starting, I've shipped close to 2,000 units (yup, me). Once I get the rest, every single pre-order should ship and I should have no more stock issues. I'll have help, and it should take about two days to ship them all out.

The last thing I said to my CM who's managing the schedule was: "I have broken the trust and confidence of my customers. I have never done this or had this happen with a supplier."

She had no response. I'll never do this again. I'll have units in hand prior to selling. It's the worst feeling watching someone pull the rug out from underneath you. Lesson learned. But, their quality assurance has been by far the best of any supplier I've ever worked with. Usually, I get angry because they fuck something up. So far everything has been very well received.

Will be back by tuesday to confirm shipment. Grateful for the support along with the criticism. Well deserved.

Thank you so much for the update - I put an order in as soon as I found out about the Skip 1s and I've been worried about it ever since. This comment puts my mind at ease, and shows me that you are truly invested.

Shipping hardware is difficult, especially since you have so little control in the whole process. I'm glad I waited for this device to ship, and I'm looking forward to using it as soon as it comes in.