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Can't sync the remote

ShaunIOW
in Skip 1s

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As per title, every time I try and sync the remote a box pops up (added), I've tried all the things it suggests but it still won't work.  I also tried different USB ports and cables with no joy.

I'm running the latest version of the app and drivers and Windows 11 is fully up-to-date.

 

Any ideas? 

Cheers

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