Firmware never updates

[Froggy]

Hi to all,

my Skip 1s updated its firmware only once and never again since.

The actual data is

Remote Model: SKIP.1S.RELEASE.A06
Registration Date: 05/18/2024 10:42:41  (well, changed since I installed Skip App 0.9.966)
Serial Number: 43F010425055344A352E3120FF15090B
Firmware Version: 4.12.22-0-g214efde
Last sync: 05/18/2024 10:43:42

With 0.9.966 again, no firmware update.

I tried Windows 11 (64-bit, german) with and without Steam, I tried three Windows 10 computers (one with former contact to Steam, two without, all 64-bit german). None worked. All of them have been in contact with wireless logitech desktops. At least on the windows 11 computers I can't find the mentioned logitech process that you claimed interfered with your driver...

Obviously I tried to force the update by removing the batteries (freshly charged eneloops as well as new batteries...), pressing buttons simulanously, getting three red flashes, etc. To no success. BTW - does your software output a message when it starts updating the firmware?

I need the learning function for an ancient Brionvega Algol CRT TV (look it up if you find the time) which uses a very rare and therefore extinct proprietary rc protocol. In combination with Kodi on a Raspberry Pi.

I might claim I read EVERY recent post and I understood that Windows still is a problem you didn't succeed to overcome.

Let me try it the other way round - which configuration do you recommend to update my Skip 1s to an actual firmware with learning function.
I will set that up. Preferably in a virtual machine of course. But also exclusively if that is needed.

Thank you for your hard work!

[ytsejam1138]

In order to update the firmware and have the learning function you should be running Skip App 0.9.955 with IR Learning.  The latest version Alpha 6 can be found here:  

 

[Froggy]

16 hours ago, ytsejam1138 said:

In order to update the firmware and have the learning function you should be running Skip App 0.9.955 with IR Learning.  The latest version Alpha 6 can be found here:  

 

Ahh... if it were that easy...

I probably should have mentioned which of the Skip Apps I have tried:
SkipApp-0.9.955.7086-fw-fix-x64.msix, SkipApp-0.9.965.7561-Learning-x64.msix, SkipApp-0.9.966.7563-beta-0.9.966-x64.msix and SkipApp-0.9.966-Beta-x64.msix are the ones I KEPT from the numerous ones I downloaded and tried in the last two months on the above mentioned platforms. Meaning I tried to update the firmware to anything more recent than the one my Skip has.
I may add that I even read to the end of the above mentioned post, in which randomscot stated the early downloads didn't include the firmware update from the beginning.
0.9.955 I tried as well, but it doesn't seem to be available any longer. As it was replaced by SkipApp-0.9.965.7561-Learning-x64.msix.

I would appreciate a hint at what to look for in the logs to check whether the app even tried to update the firmware. And why it was interrupted.

Or whether the app simply says so in its user interface, something like: "You're on (e.g.) 4.12.22-0-g214efde, 4.13.2 is included. Do you want to update?" And then says: "Updating to 4.13.2, please wait for another xx seconds", if I chose to.

And I humbly suggest you could describe your platform configuration in which you certainly know your app does succeed in updating the firmware. 

Are you confident the Mac app works? I could ask my wife who lives in the apple environment... Or I could set up a virtual machine...

[ytsejam1138]

Well if you were on the Alpha 6 version and you tried to force the firmware update following these steps:

Close the software

Unplug the USB-C cable

Remove the batteries.

Press and hold the return and center key while you insert the USB-C cable (image attached)

Start the software

 

If the above didn't work, you should PM Jason and see if he has any other suggestions. 

[Froggy]

On 5/19/2024 at 6:02 PM, ytsejam1138 said:

Well if you were on the Alpha 6 version and you tried to force the firmware update following these steps:

Close the software

Unplug the USB-C cable

Remove the batteries.

Press and hold the return and center key while you insert the USB-C cable (image attached)

Start the software

 

If the above didn't work, you should PM Jason and see if he has any other suggestions. 

OK... ytsejam1138, thank you for your advice.

I just tried the 0.9.968-beta. Expected a firmware update. On a Windows 10 64-bit machine that never saw Steam. No firmware update. Neither way.
I might mention I tried to set up MacOs BigSur in a VirtualBox in the past days. Mac App doesn't even start, something others see to have experienced too.

Could one of the forum administrators please have a brief look into my problem? Give me a hint what to look for.
Or consider my suggestion to post a setup that works for sure?

Or do I have to assume that you shipped remotes that... simply... can't be updated?

Thank you in advance!