P.Verbrugge Posted February 23, 2023 Report Posted February 23, 2023 The software on MacOS 13.3 seems unstable. When testing the software and remote syncing, the software often crashes. This mostly happens during sync with the remote after making small changes. The app closes completely. No but report is shown.
Nathan Posted February 23, 2023 Report Posted February 23, 2023 12 minutes ago, P.Verbrugge said: The software on MacOS 13.3 seems unstable. When testing the software and remote syncing, the software often crashes. This mostly happens during sync with the remote after making small changes. The app closes completely. No but report is shown. Just to make sure, are you only seeing crashing? Have you seen any connection problems with the remote itself?
P.Verbrugge Posted February 23, 2023 Author Report Posted February 23, 2023 (edited) 7 minutes ago, Nathan said: Just to make sure, are you only seeing crashing? Have you seen any connection problems with the remote itself? Hi, I have both. I am having the problem that the remote sometimes is not detected. Can not not seem to get clear when it works when it doesn't. When I try to sync, sometimes the connection seems lost and I get an error that the device can not be read. Or the app just disappears. Edited February 23, 2023 by P.Verbrugge
P.Verbrugge Posted February 23, 2023 Author Report Posted February 23, 2023 Perhaps I should update the firmware of the remote? I see there is a new version available. I have the "stock" version installed.
jason Posted February 23, 2023 Report Posted February 23, 2023 1 hour ago, P.Verbrugge said: Perhaps I should update the firmware of the remote? I see there is a new version available. I have the "stock" version installed. So there is something concerning going on here. All of us have macs for our primary computer, new and old and as a result and not on purpose the software is a ton better on the Mac. While we have some bugs to work out, there is something very wrong, but I’m committed to solving it. Few questions. 1. Did you download and use the app before you had a remote? One of our earlier releases? 2. disconnect the remote 3. let’s go to the remote manager tab, clear all the data. Alternate between escape and space bar until you are prompted with the welcome wizard 3. go ahead and get started with no remote attached. Go through the wizard. Do you have better luck completing it without crashes? 4. If so, connect the remote and see if you can sync it. 5. go ahead and update the firmware. There is a bug with the power macro but I will have it fixed next week and we can always revert. just a note. There is an error “sync error” if you have no config and are syncing the remote. There is nothing to config. It’s meaningless, ignore it. This is fixed in the new firmware as a suppression. let us know how it goes.
P.Verbrugge Posted February 23, 2023 Author Report Posted February 23, 2023 Updated the remote to the latest firmware. Was playing with adjusting buttons and got an error:
P.Verbrugge Posted February 23, 2023 Author Report Posted February 23, 2023 6 minutes ago, jason said: So there is something concerning going on here. All of us have macs for our primary computer, new and old and as a result and not on purpose the software is a ton better on the Mac. While we have some bugs to work out, there is something very wrong, but I’m committed to solving it. Few questions. 1. Did you download and use the app before you had a remote? One of our earlier releases? 2. disconnect the remote 3. let’s go to the remote manager tab, clear all the data. Alternate between escape and space bar until you are prompted with the welcome wizard 3. go ahead and get started with no remote attached. Go through the wizard. Do you have better luck completing it without crashes? 4. If so, connect the remote and see if you can sync it. 5. go ahead and update the firmware. There is a bug with the power macro but I will have it fixed next week and we can always revert. just a note. There is an error “sync error” if you have no config and are syncing the remote. There is nothing to config. It’s meaningless, ignore it. This is fixed in the new firmware as a suppression. let us know how it goes. 1. Yes, I did. I wanted to see the software and removed it afterwards. 3. I could not do that. With no remote attached, the app does not respond when I open it. None of the buttons seemed to work. I can only close the app. Update: Ok, I removed all remotes, removed the app with CleanMyMacX and re-installed the app. There seem to be a few more options available now and the detection of the remote seems to go better now. 4. Yes, sync is going fine now. 5. Firmware is already updated It's seems to work better now. Now I just have to seem to figure out how to set the activities properly. :)
P.Verbrugge Posted February 23, 2023 Author Report Posted February 23, 2023 (edited) Ok, so while I was typing the above post, the app was open in the background and suddenly stopped. My remote is still connected to my Mac. It's not detected by the app right now. I have a testcase: When I start the app, with my remote connected, the remote is not detected. Disconnecting and re-connecting does not solve the detection problem. When I start the app, and after that connect my remote it is detected. Edited February 23, 2023 by P.Verbrugge
P.Verbrugge Posted February 23, 2023 Author Report Posted February 23, 2023 Other problem is that the app sometimes starts in fullscreen, and I can not turn it off. It looks weird too with all the whitespace.
jason Posted February 24, 2023 Report Posted February 24, 2023 7 hours ago, P.Verbrugge said: Other problem is that the app sometimes starts in fullscreen, and I can not turn it off. It looks weird too with all the whitespace. What kind of computer do you have? Are you using an external monitor?
P.Verbrugge Posted February 24, 2023 Author Report Posted February 24, 2023 2 hours ago, jason said: What kind of computer do you have? Are you using an external monitor? I use a 13” MacBook Pro. Intel version. No external monitor is connected as I work on the MacBook itself.
P.Verbrugge Posted February 24, 2023 Author Report Posted February 24, 2023 Had another crash just now: 1. Started the app 2. Updated the power sequence for 1 activity 3. Connected the remote to my laptop 4. Started the sync The app crashed with the following screen:
P.Verbrugge Posted February 24, 2023 Author Report Posted February 24, 2023 (edited) What I also notice, that after every crash the software suddenly says I have two remotes. I wish I had, but only have one. :-D. The bottom one is actually my remote. The other one just shows up out of nothing after a crash. Edited February 24, 2023 by P.Verbrugge
jason Posted February 24, 2023 Report Posted February 24, 2023 5 hours ago, P.Verbrugge said: What I also notice, that after every crash the software suddenly says I have two remotes. I wish I had, but only have one. :-D. The bottom one is actually my remote. The other one just shows up out of nothing after a crash. I am trying to solve this now. Go to the remote that’s added in remote manager and delete it. When the new remote window pops up. Just close the app and reopen it.
P.Verbrugge Posted February 24, 2023 Author Report Posted February 24, 2023 1 hour ago, jason said: I am trying to solve this now. Go to the remote that’s added in remote manager and delete it. When the new remote window pops up. Just close the app and reopen it. Done that before, but as soon as the app crashes on a sync, there is a new remote visible. :-) I'll wait for the fix.
Agustin Posted February 24, 2023 Report Posted February 24, 2023 23 hours ago, P.Verbrugge said: Updated the remote to the latest firmware. Was playing with adjusting buttons and got an error: Hi! Here I am asking for your help. A bit of context: we have 2 possible flows that would trigger this error. In the attached version, I have fixed one of them. I would like you to test it, if it doesn't happen anymore it's okay. If not, I'm going to ask you to send me your log file, without doing any further action, because I've added a little more information there. Thank you so much! SkipApp-0.9.6-Beta-x64.dmg
P.Verbrugge Posted February 24, 2023 Author Report Posted February 24, 2023 Thanks. I will test this tomorrow and let you know how it is going.
P.Verbrugge Posted February 25, 2023 Author Report Posted February 25, 2023 Are you sure the software is new? Filesize seems the same? I have a use case that caused the software to stop. I did not get any sync errors, like I did before. So that is a plus and a step forward. I do have the issue that at or right after the sync, the software returned to the start screen. Case: 1. Remove the apple from the computer 2. Do a clean install 3. Connect the remote and set it up 4. Setup TV as activity A. 5. Only choose a TV and sync. - Success 6. Add an extra activity 7. Select a TV 8. Select a settopbox 9. Set the controls for navigation and media/music 10. Set the controls for volume to tv 11. Choose sync - Success 12. Add an extra activity 13. Select a TV 14. Select a console 15. Set the controls for navigation and media/music 16. Set the controls for volume to tv 17. Choose sync - Failure After step 17, the software returns to the homescreen of the app and shows the wizard.
P.Verbrugge Posted February 25, 2023 Author Report Posted February 25, 2023 While I had the software running in the background and was typing the above reply, the software suddenly stopped. I noticed the change in my dock, als the app stopped out of the blue.
P.Verbrugge Posted February 25, 2023 Author Report Posted February 25, 2023 The software seems to work better right now. Where it would stop with errors before, it keeps running now. I have done some adjustments the remote. Before it would stop often, but it keeps running now. So, it's better. Still don't understand why it stopped in the above use case.
P.Verbrugge Posted February 25, 2023 Author Report Posted February 25, 2023 Have new use case that can crash the app. I have attached a movie. When you try to open the dialog window on a button that has no action attached to it, it crashes. Something different then above, but thought it could be helpful. Schermopname 2023-02-25 om 13.53.56.mov
jason Posted February 25, 2023 Report Posted February 25, 2023 2 hours ago, P.Verbrugge said: Have new use case that can crash the app. I have attached a movie. When you try to open the dialog window on a button that has no action attached to it, it crashes. Something different then above, but thought it could be helpful. Schermopname 2023-02-25 om 13.53.56.mov Can you export your config and post that here?
P.Verbrugge Posted February 25, 2023 Author Report Posted February 25, 2023 (edited) 7 hours ago, jason said: Can you export your config and post that here? The remote config you mean? Sure, here it is. Slaapkamer.skip Edited February 25, 2023 by P.Verbrugge
Agustin Posted February 27, 2023 Report Posted February 27, 2023 On 2/25/2023 at 9:56 AM, P.Verbrugge said: Have new use case that can crash the app. I have attached a movie. When you try to open the dialog window on a button that has no action attached to it, it crashes. Something different then above, but thought it could be helpful. Schermopname 2023-02-25 om 13.53.56.mov Thank you so much. I was able to reproduce the error, I will work on it. 1 1
P.Verbrugge Posted February 27, 2023 Author Report Posted February 27, 2023 Good to hear you were able to reproduce the error. Good luck making a fix!
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