Setsuna203 Posted March 24, 2014 Report Posted March 24, 2014 After unplugging the working FLIRC once and plugging it in again it stopped working. The GUI of v1.2.2 switches between: "Could not upgrade firmware. Contact support." and "Bootloader detected." Also there is a line saying: "Bootloader v-16.-16". It is not possible to "Force FW Upgrade" under "Advanced". Quote
jason Posted March 25, 2014 Report Posted March 25, 2014 I mentioned this in a few places, but don't like to because it doesn't excuse much, but it's just me here. I do everything, support, development, sales, packaging, testing, assembly, you name it. It's literally enough jobs for 2 people full time, and I do it outside a full time job. I may miss an occasional post, which I did, and I really apologize. One way to get a hold of me is by going to that contact support site, it goes directly to my email and is managed by zendesk so I don't lose track. That's a problem that is due to a bad driver. Give this a try: https://flirc.zendesk.com/hc/en-us/articles/200712548-Using-the-ZADIG-Utility I apologize I missed your post. Quote
Setsuna203 Posted March 25, 2014 Author Report Posted March 25, 2014 I didn't know that you are an "one man army". :o My sincere apologizes! If this is the case, then you are actually doing a great job! I already tried that suggested utility without any success. The device is enlisted in Windows 8.1's Device Manager as bootldr but still the GUI can't establish a constant connection. It always switches forth and back. Same under Mac OS 10.9.2 by the way. Anything else I could do to help you with the troubleshooting? Quote
jason Posted March 25, 2014 Report Posted March 25, 2014 No problem, appreciate you understanding. It's been pretty tough. Which version of the GUI are you on? You on the latest? Quote
Setsuna203 Posted March 26, 2014 Author Report Posted March 26, 2014 v1.2.2 on both operating systems. Quote
Setsuna203 Posted March 28, 2014 Author Report Posted March 28, 2014 Any idea yet? Anything I could do to help? Quote
jason Posted March 28, 2014 Report Posted March 28, 2014 Sorry, missed your first reply. Any chance we can set up a team viewer session? Quote
Setsuna203 Posted March 28, 2014 Author Report Posted March 28, 2014 Sure. But I haven't used that software before. A short explanation and a date and time would be good. :-) Quote
Setsuna203 Posted April 12, 2014 Author Report Posted April 12, 2014 Uhm ... hello? Do I only get an answer if I post twice every time? Quote
Setsuna203 Posted April 13, 2014 Author Report Posted April 13, 2014 Just in case you thought that v1.2.3 solved the problem: Still the same problem. Quote
jason Posted April 13, 2014 Report Posted April 13, 2014 Send me an email, it's easier for me to keep track of the issue. support@flirc.tv Quote
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