thanks Jason!
I really hope it works as the remote is one of my favorites (inexpensive, backlight turns on when picked up, has basic control for tv and receiver, large navigation pad, not too cluttered)
I'm having the same problem with a very similar remote:
http://www.amazon.com/Xfinity-Comcast-XR5-X1-BackLight/dp/B00SGSKR56
I've force udpated the firmware, disabled built-in profiles, turned off the lights, and tried from farther away.
Anything else I can try? Thanks!