This whole FLIRC thing has been a frustrating and time consuming experience for me, you have to remember I am completely FLIRC ignorant, as you read on your seeing feedback from someone that is seeing a blank page in in his mind when you say FLIRC, please don't take my feedback the wrong way.
Suggestions based on my experience so far.
Add a search button to at least the main page of the site if not to the header of every page on the site so people can search the sites content when all else fails.
Add a Home page link to every page on the website, for example in the page header of the forums so when a user needs to go back to the main site.
Add link to videos so users can download it off your server and watch as a fail safe when the video on the main page fails to play, I have never had a video on YouTube fail to play for me yet all the failed videos I have encountered on the web was on YouTube want to be sites, maybe consider dumping copies on YouTube also.
Consider adding a link to latest firmware on front page and on "Downloads" page, the only way I found the firmware was by coming here and you providing me the link but now I have the link to the firmware I am confused even more than ever, I go here and it says " !! WINDOWS USERS: Go to advanced->force firmware upgrade" Ok great I am a windows user so where is the "force firmware upgrade" for me to download and use? Their needs to be a link to the file so I can download spent 10 minutes trying to find the "force firmware upgrade" with no luck.
When I go to the "Support" page that page has no use to me I expected to find things like you find on all other hardware sites when you click on support, once you locate your product in support it provides updated direct links to all documentation, tutorials, user manuals software upgrades, firmware updates, I bet the FLIRC business owner has been to a few hardware sites in the past so knows what I am trying to say.
You might consider adding tutorials on main page right below "Easy Setup " I looked for this easy setup info and have yet to find it, the wife and I both laughed when we go back to the main page and see "Easy Setup" while searching for the setup info.
Consider a EMAIL link on ALL PAGES so a owner of a FLIRC can contact the company in case they have problems or questions.
I stumbled onto a helpful video on YouTube, its a low quality video shot one handed with a cell phone but it covers enough about the FLIRC to make me dangerous
the video leaves me with a bunch of other questions I will reserve until after I am directed to the correct firmware link and update the firmware maybe the new firmware and the instructions will help answer all my other questions.
I played with my current remote just enough to discover that I need another remote so went and bought a new one its a RCA remote RCRN04GR you can go here and plug the model number into the "Search" and it takes you to the info http://voxrightnow.custhelp.com/app/home/session/L2F2LzEvdGltZS8xNDEyMTQ5NzczL3NpZC9hT200UEwzbQ%3D%3D
I bought and built a Raspberry Pi to run Openelec on then decided it would be easier to use a remote than a keyboard and mouse I stumbled on to the FLIRC when researching remotes for the Raspberry Pi.
Thanks for the help the FLIRC looks like what I need and a solid product I just need the info on how to use and maintain it.