Koko 0 Report post Posted March 16 (edited) It's not allowing for my Apple Remote to be paired with my 2017 Macbook Pro (with touchbar). I was wondering what I'm doing (if anything) wrong. I could use some guidance. I don't want to have to send both of these items back. Thanks! Edited March 16 by Koko Share this post Link to post Share on other sites
jason 145 Report post Posted March 16 Probably nothing. Fire up the GUI, go to device log, and then enable IR logging. Hit the buttons on your remote, see if you see anything. Any chance it's out of batteries? Share this post Link to post Share on other sites
Koko 0 Report post Posted March 16 Nothing happens. It won't pair. It won't do anything. The battery in it is new. Share this post Link to post Share on other sites
jason 145 Report post Posted March 16 Can we do a team viewer session tomorrow? Share this post Link to post Share on other sites
jason 145 Report post Posted March 17 I saw your email about the return. It’s just me. Please give me an opportunity to address this. https://www.teamviewer.us/ Basically allows us to share your screen so I can see what’s going on. Let me know. I’m working today. Share this post Link to post Share on other sites
Koko 0 Report post Posted March 17 55 minutes ago, jason said: I saw your email about the return. It’s just me. Please give me an opportunity to address this. https://www.teamviewer.us/ Basically allows us to share your screen so I can see what’s going on. Let me know. I’m working today. I'm game for this. You just tell me when. I don't know how to use teamviewer, so you'll have to tell me what you want me to do in order to make this work so that we can get this done. Share this post Link to post Share on other sites
jason 145 Report post Posted March 17 Okay, just click download now, install that. When you fire it up, you should get a session ID and password, private message me that information. Share this post Link to post Share on other sites
Koko 0 Report post Posted March 17 1 hour ago, jason said: Okay, just click download now, install that. When you fire it up, you should get a session ID and password, private message me that information. Is "unattended access" what we want? Share this post Link to post Share on other sites
jason 145 Report post Posted March 17 no, you'll be there. Share this post Link to post Share on other sites