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Windows 10 - Flirc Disconnected

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I am having the same problem.  Just received my (metal V2.0) Flirc yesterday.  I downloaded and installed the GUI today (3.9.8).  After the install I plugged in the Flirc to my Windows 10 64bit (1709 build 16299.192) and after in installed the hardware the GUI still says disconnected.  I tried uninstalling the Flirc device from Windows and uninstalling the software and reinstalled as administrator and reinstalled the device but still no go.

Help.

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5 hours ago, Slaughterhouse said:

Hey!

Was there a resolution to this thread? I am experiencing this issue. All steps above to troubleshoot have been taken.

GUI = v3.9.8

Flirc = v2 (metal)

This is happening after I recently moved. The Flirc device has worked on this box previously. This time, when I plugged in the device, I was prompted to do a firmware upgrade, which I did. Since then, the device has been "Disconnected" in the GUI. The GUI installed goes through installing drivers, and Windows appears to finish installing the device when I plug it in.

I have uninstalled and reinstalled the device and the GUI. Rebooted, ran everything as administrator, etc. Any help is appreciated!

Thanks,

D

Can you post a log like the user did. Not to worry. I’ll get it working. 

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30 minutes ago, Slaughterhouse said:

Here's the log.

flirc_log.txt

I didn't see any flirc. You guys don't have the libusbk driver installed, do you?

Any chance you guys can do a team viewer session?

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I tried to install it as one of the old solutions, but noticed that it's not for this version of the product. I have since uninstalled it, but the device didn't show up before I tried it, either.

I can jump on a session. Should I PM you the details?

Thanks!

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This was different than what this posting originally was. Llooks like this was a bug. I'm pushing an update. Should be posted in about 30 minutes. Infuriated about the bug. 

Im using hidapi, and am actually jumping on to be a maintainer. For some reason, the interface number for the USB device is showing up as -1, should be 0. Want to pull my hair out.

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Thank you for this quick fix. I had just built a new rig and was setting everything up and couldn't for the life of me figure out why this wasn't working (I assumed PEBKAC). All the best!

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Jason,  Thank you for the new version (3.9.9).  That has fixed my problem.  I was worried since the problems I had with 3.9.8 resulted in a Flirc that was not working at all.  All is better now.

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My issue with Flirc (Metal) Version 2 was not having this device work in a front usb 2.0 or 3.0 port.  Windows 10 Pro 64 bit would not recognize nor connect via gui when inserted into my front usb ports.

When I used an usb extension cable and used the motherboard usb 2.0 or 3.0 ports it worked as advertised.

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