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Flirc Device not recognized please help


ScratchMe
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I just received my flirc today and the device is not recognized by windows 8.1, in device manager it says "Unknown USB Device (Device Descriptor Failed)

 

Please help I want to use this thing, it's worthless atm :/

 

Edit: I did install the flirc drivers, I am using this with an Alienware 17 so I only have USB 3.0, I read somewhere on the forums just now that its not compatible with 3.0 :/ this is the worst 35 euros I have ever spent thus far

Edited by ScratchMe
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Do you have some friend or colleague who have an USB 2.0 hub? If yes then please borrow one and connect Flirc via the hub. If the problem is really with USB 3.0 then Flirc should start working correctly when connected via the USB 2.0 hub.

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Do you have some friend or colleague who have an USB 2.0 hub? If yes then please borrow one and connect Flirc via the hub. If the problem is really with USB 3.0 then Flirc should start working correctly when connected via the USB 2.0 hub.

ill go out and buy a usb hub if you think it will help, I also suspect it's cause of this, would have been nice if you had mentioned that its not compatible with USB3.0 before I purchased it though. Ill let you know how it goes thanks for the fast reply.

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I don't know if it's as simple as compatibility with USB 3.0. I think that many people here are actually using Flirc plugged into USB 3.0. The problem may be more complex and may be connected to some specific USB host controllers on the motherboard or maybe combination of controller and Windows 8. That's why this needs more testing and it's really great that you are even willing to buy the USB 2.0 hub to try to resolve this problem - of course there is no guarantee that this methods will be successful, if not then we will be trying other approaches.

 

I would need to check this with my hardware as I have 2 USB 3.0 ports on the motherboard if the issue is present on my hardware too.

 

PS. I'm just helping here on the forum and I have no influence on the way the Flirc is sold or described. I agree that if there really are some issues with specific hardware then there should be some info available before purchasing. But I don't think that the lack of such info is because of some bad will. Flirc is developed and maintained by a single person and he is really balancing on an edge trying to split his time between his daily work, his family and Flirc development. And he is really trying his best to make Flirc work for everyone and on every hardware combination (you have to agree that there are so many possible hardware combinations that there is no way to test it fully even on a small portion of them - even big companies sometimes have problems with that).

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There is a known issue with usb 3.0 and windows with a certain NEC/Renesas USB 3.0 controller. If you update your drivers, it will get fixed. 

I can also send you a gui with logging to try and get to the bottom of this.

I'm working on trying to make this detection better, but it's a pretty tough problem.

 

Let us know.

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There is a known issue with usb 3.0 and windows with a certain NEC/Renesas USB 3.0 controller. If you update your drivers, it will get fixed. 

I can also send you a gui with logging to try and get to the bottom of this.

I'm working on trying to make this detection better, but it's a pretty tough problem.

 

Let us know.

anyway you can help would be greatly appreciated, thanks jason :) hope we can get this fixed soon, can't wait to start programming some quality remotes for kodi. 

 

Edit: Same problem with USB 2.0 Hub, great starting to look like 35euros down the drain to buy this flirc, thats a full days work here :/

Edited by ScratchMe
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