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  1. 2 likes
    I'm confident this was the issue. After seeing it, finding the problem, understanding it, I have extremely high confidence. This problem only exists for a small portion of users, and it follows windows as well. Blatant disregard to violate the USB spec. I owe you guys a second unit for your patience and help.
  2. 2 likes
    Okay guys, I think I figured it out. I pushed an update, GUI version v2.3.8 which has new firmware in it. So confident, I made it public, however, this may in fact just fix @Montas system. But I'm fairly confident. Seems to be a windows only thing, they send a set remote wake up feature request down to the device, in which case I would send a stall/nack. Windows said, 'oh yeah, fuck you' and then disconnected me. I'm now returning OK. This is not a required feature, apparently windows 10 says it is. Please don't leave me hanging if it works, please report back here and let me know. This was both brutal in finding, repeating, and solving.
  3. 2 likes
    I've got the other system up and running @Montas suggested and I've reproduced it. I'm furiously trying to find a remedy and won't stop until I do.
  4. 1 like
    I owe you guys the thank you. And endless amount of gratitude for your patience and support.
  5. 1 like
    Ok, i can write you all settings or i can send you a TrueImage image with my exact system. I think it will be around 30-40GB. I have enough space in Google Drive but i need few days for imaging and upload. Bios setting are default except "Wake from USB Keyboard/Remote" ENABLED Tell me which you prefer. PS: there's one problem...it's all in Italian language :) I could reinstall in English if you really really really need. Bye
  6. 1 like
    I also noticed this issue. I hold the D-pad direction (usually down as it's easiest) for 2-3 seconds and it wakes up. Now I didn't think of it but I also have a USB hub in place, was a purpose to connect a wireless mouse and testing a thumb drive. But I never removed it. It's still behind the box so didn't use it to extend sight. I'll have to try my down trick without the USB hub.